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Verint Systems, Inc. Program Manager, PMO in Helena, Montana

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function

Verint’s Program Manager, Program Management Office (PMO) plans, leads and manages programs to ensure delivery on agreed objectives within time, resource and scope constraints with a focus on our cloud delivery and enterprise-wide change management. The ideal candidate will have proven experience in managing programs, projects, and process improvements within engineering and cloud ops teams in global environments.

Principal Duties and Essential Responsibilities:

  • Lead engineering and cloud operations programs through ideation, execution, and adoption

  • Plan cross-functional programs, determine resource requirements, develop program schedules and identify dependencies

  • Create visibility, alignment & clarity on programs across the organization

  • Track deadlines, deliverables, resources, action items, and timelines throughout programs and hold owners accountable for their commitments

  • Develop relationships and work with key partners across product, engineering, and business teams to effectively manage programs

  • Identify dependencies and possible issues across teams, programs, or processes and make sure they are known, owned and mitigated

  • Define and track KPIs for measuring the programs’ success and efficiency

  • Work with Product Strategy/CloudOps/Support and Services to streamline the cloud delivery process

  • Facilitate discussions to understand lessons learned

    Minimum Requirements:

  • Bachelor’s degree in Computer Science or related field

  • 6 years overall engineering experience including a minimum of 4 years of project and program management experience

  • Proven experience managing programs, projects, operations, services and teams in matrix and global environments

  • Strong stakeholder management skills including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across the organization

  • Excellent interpersonal skills with the ability to facilitate, debate and drive discussions across different locations and time zones

  • Proven experience leading complex engineering initiatives, establishing new company processes and driving change management

  • Comfortable with ownership ambiguity and working on a distributed team

  • Experience in Agile methodologies

  • Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification and a credit check for travel related roles

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