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Job Information, Inc Program Manager / Sr. Program Manager, AppExchange Operations in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Program Manager / Sr. Program Manager, AppExchange Operations

About the role

The Salesforce AppExchange is the strongest enterprise cloud marketplace and the most successful ecosystem of apps and certified consultants that extend the Salesforce Customer 360 and help customers on their digital transformation journey. We connect our customers to our partner ecosystem to find, try, and buy ready-to-install apps and consultant services for every department, any industry. We deliver access to our technology and customers through our go-to-market strategies based on 20+ years of cloud experience.

The Program Manager/Senior Program Manager role will be a crucial member of the AppExchange Operations team, which drives strategic adoption initiatives for Independent Software Vendor (ISV) and OEM/reseller partners. These initiatives are critical to the long-term success of our security, infrastructure, and equality goals.

This role will own and drive the programs around the availability and readiness of these initiatives for our partner ecosystem, including leading company-wide initiatives like Multi-Factor Authentication and Hyperforce. This role requires deep collaboration with our Leadership, Product, Legal, and other partnering organizations across the company.

The right candidate is a self-starter who drives action and results; is comfortable flexing between strategy and execution, demonstrates a positive attitude, strong interpersonal skills, and flexibility.

Primary Responsibilities:

  • Drive ISV workstreams in company-wide initiatives like Multi-Factor Authentication, Hyperforce, etc. Understand the scope, analyze ISV impact, drive ISV readiness, and enable teams to drive adoption.

  • Facilitate cross-functional calls, removes blockers, and mitigates project risks maximizing team productivity and ensuring on-time delivery.

  • Manages, tracks, and provides consolidated reporting on progress. Determine and suggest appropriate courses of action based on findings.

  • Facilitate communications, partner with Product teams to prepare enablement assets for ISV availability awareness & develop analytics to share data on outcome success.


  • 5+ years experience in the SaaS industry, in a program management role, preferably with marketplaces and/or channels business exposure.

  • Excellent oral, written, and presentation skills, a confident communicator with the ability to present complex issues and solutions in a clear, concise fashion to both technical and non-technical audiences.

  • Outstanding executive communication, collaboration, and influencing skills across all levels in the organization.

  • Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team-oriented approach to problem-solving.

  • Established ability to successfully define and drive programs with minimal guidance.

  • Analytical skills to drive insight and summary reports with the ability to use data to identify next steps to reach stated objectives

  • Salesforce Technology experience preferred

For Colorado-based roles: Minimum annual salary of $121,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:



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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with ( or .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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