Job Information
HealthEdge Software Inc Program Manager in Helena, Montana
Overview
Overview:
The Program Manager helps to ensure the successful completion of projects that are initiated in support ofHealthEdge’sbusiness strategy.
About Global Professional Services:
Our Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Examples include customer implementations, business expansion, and optimization initiatives.
What you will do:
Assistin driving implementation life cycle for projects frominceptionthrough delivery for new and upgraded professional services.
Identifynew software or services opportunities within the account and communicatetothe Account and/or Professional Services management team.
Generate and drive project schedules, milestones, and phase review processes.
Help to resolve cross-functional project related issues and work with Project Managers to implement improvements.
Identifythe interdependencies between the different projects in the program andmonitorthem through the different project lifecycles.
Measure andmonitorinternal, external and stakeholder client satisfaction and implement processes to improve satisfaction.
Formulate, monitor, and report metrics to measure and communicate program goals and schedules to cross-functional teams.
Work with functional and constituent managers/project managers to define requirements for resources and coordinate the sharing of resources.
Collaborate with technical teams to ensure technology or implementation issues are quickly resolved.
Communication of daily status of assigned client deliverables to the quality reporting team.
Support the establishment of, and adherence to, operational processes to ensure that internal and external timelines are achieved related to assigned client deliverables
Provideproduct guidance and support to clients, Marketing, Compliance, Operations,Salesand other groups
Other duties as assigned
W hat you bring:
Bachelor’s degree in Computer Science, Information Systems or related field
7 to10 years of related work experience
Experience managing diverse cross-functional projects preferred
Experience within the Healthcare or within a software companyprovidingsolutions to healthcare clients preferred
Strong facilitation and communications skills
Superior problem solving, organizational, decision-making written,oraland interpersonal skills
Knowledge and experience in delivery ofHealthcare
Ability to thrive in a fast-paced, demanding environment
Ability to adapt quickly to changing business priorities
Ability tofacilitatecollaboration across differing interests and agendas
Ability to build credibility,establishrapport andmaintaincommunication with stakeholders at multiple executive levels, including those external to the organization
Knowledge of software or applications life cycle
Excellent presentation negotiation and communication skills
Ability tofacilitatecollaboration across differing interests and agendas
Bonus Points:
- APMP Certification Preferred
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Geographic Responsibility: WhileHealthEdgeis located inBurlington, MA you may live anywhere in the U.S.
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The employeeis occasionally required tomove around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work across multiple time zones in a hybrid or remote work environment.
Long periodsof time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required . HealthEdge reserves the right to modify , add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990 . Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
#LI-Remote
Job Locations US-Remote
ID 2023-3719
Category Professional Services
Position Type Direct contractor
HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.