Verint Systems, Inc. Project Manager in Helena, Montana
At Verint, we believe customer engagement is at the core of our global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.Verint.com .
Overview of Job Function:
The Project Manager is responsible for planning, directing, coordinating, and leading activities of a project to ensure the customer’s goals and objectives are accomplished within the prescribed timeframe and budget parameters while effectively advocating on behalf of their customers to resolve issues in a timely manner and thus provide extraordinary customer service. The Project Manager is also responsible for day-to-day support of IVR applications for an assigned customer base.
Principal Duties and Essential Responsibilities:
Support customers of hosted IVR applications to include account management, change/release management, troubleshooting service issues and day-to day support.
Establish overall project schedules and specific iteration plans for the project to ensure projects are delivered on time, within scope and within budget.
Assist in the definition of the project scope and objectives and review relevant contracts or information to understand overall project requirements.
Review and manage the overall project status consistently to adjust schedule, evaluate scope, modify resource allocations and plan as needed.
Perform risk management to minimize potential risks.
Manage the relationship with the client and relevant stakeholders, including managing all communications between the client and delivery team.
Manage the communication with the clients, and between the clients and delivery teams on a consistent basis to ensure project expectations are being met and any concerns or obstacles are addressed immediately.
Prepare and provide project updates on a consistent bases to various stakeholders about strategy, adjustments, and progress.
Measure performance to identify areas of improvement for existing and future projects.
Validate project team member estimates to ensure the project goals and objectives are being met with the highest level of efficiency possible.
Develop comprehensive project plans to be shared and updated as necessary with clients as well as other team members.
Implement, enforce, and continually improve delivery principles and practices.
Utilize industry best practices, techniques, and company processes throughout the entire project execution.
Bachelor’s degree in a related field, or equivalent work experience
Minimum of 4 years proven work experience in project management
Solid organization skills including attention to detail, the ability to prioritize based on customer requirements, and multitasking
Excellent client facing and internal communication skills
Proven ability to solve problems creatively
Proven risk management experience and ability to generate options for preventing or impacting negative impacts to successful project delivery
Ability to lead multiple projects of various sizes and see them through to completion
Ability to lead multiple projects in tandem
Ability to manage and conduct resource requirements analysis
Understanding of the fundamentals of SDLC, and familiarity with various project management methodologies and experience leading projects
Software specific working knowledge required of the following: Lucidchart, Smartsheet, Jira, Microsoft Office Suite (sophisticated user level)
The ability to obtain the necessary credit line required to travel
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
IVR experience delivering software development projects