Job Information
Chemours Regional E-Commerce Portal and CRM Key User in Helena, Montana
As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.
HELP SHAPE THE FUTURE OF CHEMISTRY AND THE WORLD
From the frontline to the back office, every Chemours employee is part of something bigger than themselves as together we work to create a better world through the power of our chemistry.
Chemours is a $6.3 billion company with a portfolio of products and processes that enable technologies and products that people use every day in their lives. From cellular phones to lower emission vehicles, to 5G communications and clean energy from hydrogen, we’re collaborating with customers to make these innovations more capable. Simply said, we use our chemistry to change lives, shape markets, and redefine industries—one improvement at a time.
Chemours is seeking a Regional E-Commerce Portal and CRM Key User to join our growing commercial team! This position will report directly to the North America E-Commerce Portal Leader .
The Regional E-Commerce Portal and CRM Key User is a highly visible and key role in North America for the Thermal and Specialized Solutions (TSS) business of Chemours. The successful candidate will work with the IT Solution Team and other SAP support member(s) (e.g. data coordinators and site integrators) to develop and provide support for the business’ portal needs. The role is an integral part of the development, operation, maintenance, and support structure. The individual will also be involved in efforts to ensure the portal is launched and maintained, new needs are clearly and fully identified, and that all value capture efforts are supported. Guidance will come from the TSS business team, and the individual will be a part of the TSS Regional Portal Process Owners Network.
The responsibilities of the position include, but are not limited to, the following:
Active involvement in, and contribution to, the region’s development and launch efforts for the portal
Work closely with other Regional Portal Process Owners and customer service representatives to ensure the back office and front office interact optimally; attend weekly portal team meetings
Analyze and recommend requested changes for potential impact and adherence to TSS e-commerce portal program design
Be the primary liaison with the IT support team on technical issues
Administer updates to sections of the website as directed by TSS Marketing and / or Portal Management to ensure fresh content
Centrally manage implementation of promotions executed within C4 (SAP Hybris)
Maintenance of applicable configuration tables in C4
Lead the execution of work to further improve portal features and customer user experience
Create and/or maintain procedures that document key tasks of the job
Train other portal team ‘key users’ to ensure suitable back-up roles exist for critical tasks
Provide feedback to the business on portal operations and analytics
Testing applicable portal changes and operations to ensure functionality before deployment
Provide external & internal training on the portal front end and back end operations, capabilities, and analytics
Collaborate with and collect feedback from other business units and industry groups on best practices, metrics, and feature upgrades
Administer mass customer communications through SFDC
Maintain stationary aftermarket US Literature order form & automated message upon submission
SFDC data hygiene & management (contact record reviews, de-duplicate efforts, maintain campaigns)
Interactions with Marketing and Marketing Communications on creating and/or maintaining campaigns
SFDC ‘Level 1 technical’ support for users
Communicating changes or upgrades of SFDC to users
Submitting and resolving user related issues to SFDC
Creating SFDC accounts for new TSS users
New user training in SFDC
Maintain US & Canadian online Bill of Ladings for cylinder returns
AHR Expo business coordinator
Support Marketing Communications email nurturing efforts (Commercial Refrigeration, AC, Automotive)
Run & Maintain regional sales dashboards
The following is required for this role:
2+ years' of relevant experience in related field
Strong analytical and problem-solving skills with strong attention to details
Strong interpersonal and influencing skills in a cross functional setting
Advanced technical skills in SAP, eCommerce platforms, Microsoft Excel, PowerPoint
Excellent communication skills
Excellent networking skills
Excellent problem-solving skills
Open minded
Well versed in organizing an array of stakeholder input and deriving actions to deliver value to stakeholders
The following is preferred for this role:
- Experience with analytics visualization software (e.g. Tableau, Power BI)
Benefits:
Competitive Compensation
Comprehensive Benefits Packages
401(k) Match
Employee Stock Purchase Program
Tuition Reimbursement
Commuter Benefits
Learning and Development Opportunities
Strong Inclusion and Diversity Initiatives
Company-paid Volunteer Days
We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life. And we’re proud to be Certified™ by Great Place to Work® .
Learn more about Chemours and our culture by visiting Chemours.com/careers. (https://www.chemours.com/en/careers)
Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.
Chemours is an E-Verify employer
Candidates must be able to perform all duties listed with or without accommodation
Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position
At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.
A new company. A new purpose. A new commitment to customers and chemistry. We are Chemours. And even more exciting is how our employees are committed to be catalysts for better. The word “ours” is in our name intentionally. It is about our employees, our customers and our world. Our values are simple: We seek to put our customers first always. We encourage creativity and simplicity. We give you the ability to operate with the innovation and enthusiasm of an entrepreneur. We are obsessed with making our world safe and we do this all with unshakable integrity – doing what is right. See chemistry in a different way at Chemours.
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