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Job Information

Salesforce.com, Inc Resource Management Analyst in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

This person will support MuleSoft’s Professional Services business in North America, reporting to the Director of Business Operations This person will be responsible for staffing and resource management, utilization and capacity planning, skills assessment tracking, backlog management, and SubContractor onboarding/offboarding.

Responsibilities

Resource Management:

  • Own SubContractor and Technical Services Practice staffing for MuleSoft Services North America.

  • Work with Regional VPs, Practice Leads, and, Delivery Managers to staff Services projects in an accurate and timely manner

  • Liaise with Delivery Partner vendors and the MuleSoft’s Delivery Partner Manager to build and maintain a strong SubContractor resource practice.

  • Work with Practice Leaders and Resource Management team on shadowing and enablement opportunities for both internal and partner resources

  • Work closely with Technical Services Practice Lead to manage Staffing our Solutions Consultant Theater-wide pool of resources

  • Proactively escalate internal operational issues and Professional Services team issues with the Theater Operations Directors and Regional Vice Presidents

  • Support Regional Leads in minimizing our resource bench, by providing a forward looking view of our business pipeline as it pertains to Staffing

  • Own demand sharing with our Top Tier Delivery Partners

  • Understand the delivery of performance statistics for the health of the business in a format consumable by all of our stakeholders

  • Understand the best practice tools to manage and report on the business in a timely fashion

  • Help ensure all resources are reporting their utilization levels in a timely manner

  • Provide monthly backlog analysis to Regional Services Vice President and close out projects that are either complete or no longer have budget

  • Understand the Forecasting process

North America Operational Support:

  • Training and supporting other departments on Professional Services processes and responding to requests as needed.

  • Maintain clear and regular communication with high level executives including Theater Vice Presidents and Regional Vice Presidents

  • Provide leadership in analyzing, documenting and improving Professional Services Operations processes and work to standardize processes globally

Skills and Experience:

  • Previous staffing / resource mgmt experience is a requirement

  • Previous technical staffing experience is highly preferred

  • Excellent communication, organization and time management skills

  • Ability to analyze and solve problems, perform complex tasks, prioritize multiple responsibilities, and follow through independently

  • Ability to make sound decisions and judgments in time sensitive and high pressure situations

  • Ability to work independently and multi-task, in a fast paced and constantly changing environment

  • Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community

  • Experience in a customer service role

  • Experience with resource management and scheduling.

  • Proficient in MS Office, Salesforce, PSA tools

  • BA/BS Degree

  • At least 3+ years of experience in a similar role

For Colorado-based roles: Minimum annual salary of $65,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

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Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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