Montana Employer Sales and Title Clerk in HELENA, Montana
JOB TITLE: Sales and Title ClerkREPORTS TO: Office Manager and Chief Title ClerkOVERALL RESPONSIBILITIES: The sales and title clerk representative will assist the Chief Title Clerk in the processing of titles and MT Department of Motor Vehicles (DMV) documents for individual clients. You will be a point of contact by email and phone for client questions and responsible for assisting in resolving problems. You will be the point of contact between the company and county offices as well as the liaison between clients and county. You will be responsible for sales.KEY AREAS OF RESPONSIBILITIES:- Have (and continue to gain) extensive knowledge regarding the entire process for vehicle registrations with the DMV and aircraft registrations with the Department of Aeronautics. - Maintaining detailed and accurate logs of information regarding client and vehicle details - Scanning all documents and tracking title work timelines - Reconciling open cases - Maintain compliance with all titling laws and regulations - Learn the details about the variety of services that we offer and quickly and clearly convey that information to potential clients. - Document information into various programs such as Xero, Salesforce, Dropbox, etc. - Pull information from various programs such as Xero, Salesforce, Dropbox, etc. - Mail title work to clients using the FedEx and USPS websites - Have (and continue to gain) general, basic knowledge regarding business filings with the Secretary of States (Montana, Wyoming, New Mexico, etc), banking terms with Valley Bank, and general knowledge regarding the Department of Revenue. - Handle the runs to all counties of operation or relay appropriate information to runner (if available) - Any and all other tasks as assigned. TERMS OF EMPLOYMENT: Full time (35 to 40 hours/week), with 6 month probationary period. QUALIFICATIONS / REQUIRED SKILL SET: - Pleasant demeanor even under pressure and ability to handle difficult customers with empathy and tact - Exceptional and professional written and oral communication skills - 1 to 2 years experience with phone based customer support - Outstanding customer service skills - Ability to decipher various issues or problems and communicate those to customers - Ability to multi-task while speaking to customers and entering information into softwareprograms and/or producing answers to questions via Xero, Salesforce, Dropbox, and/or Instant Messenger - Strong organizational skills - Basic computer skills (Proficient with Microsoft, Xero, and iMacs) - Ability to maintain an extremely high level of accuracy in preparing and entering information and strive for error-free documents - Valid driver?s license and means of transportation - High School diploma required, Bachelors Degree and two years experience in sales or clerical duties preferred.