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Johnson Controls Sales Support Specialist in Helena, Montana

Sales Support Specialist

United States of America, Montana, Helena

Sales & Marketing

Requisition # EB00070467301

Post Date Nov 21, 2021

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Since the start of the pandemic our focus has been on the safety of our employees, customers, partners and communities, while continuing to run our business and support our customers. We continue to see an increasing number of our customers and partners implementing vaccine mandates for those working within their facilities, including our employees. More than 1000 of our customers in the U.S. are currently requiring vaccination from their suppliers, with this number increasing every day.

The U.S. Federal government is one of BSNA’s largest customers and the Federal government recently issued multiple vaccination requirements that directly impact our company. A cross-functional team worked diligently to sift through the complexities of those requirements and determined the best solution with both our employees and our customers in mind. The team developed a site classification model to manage the Federal requirements, and area and local leadership teams determined site classifications based on Federal work, capacity needs, customer requirements, market conditions, etc.

As a result of that review, management has determined that this role now requires candidates to be vaccinated in order to meet our federal government and/or customer obligations. We thank you for your patience and support as we work through these complexities.

What you will do

The area sales support specialist will be the primary internal point of contact responsible for supporting sales administrative tasks and some customer facing tasks. This person will work closely with the sales, centralized bookings, and cash collections teams to support first pass yield bookings, support the Delegation of Authority process (including legal) and Preventative Service Agreements/Contract bookings and renewals. This position is vital as it will support the contract booking process and will be the first line of review and approval for contracts.

Candidate can be in any of these areas: Lake Oswego, OR, Seattle, WA, Spokane, WA, Boise, ID, Salt Lake City, UT, Denver, Co, Las Vegas, NV, Phoenix AZ, Honolulu, HI or El Paso, TX within commuting distance of an office.

How you will do it

  • Will be the initial reviewer for customer and sales data within Oracle to ensure customer and billing information is correct before contract booking. This position requires the verification and submission or customer master changes into Casewise workflow.

  • As part of the customer and contract review process, will update and correct any current contracts or customer numbers that need action.

  • Will provide the 1 st level of support (review) for contract booking. This will include contract review and preparation of and the delivery of amendment letters to the customer. Will work directly with the customer as the 1 st level support for approval. This will also include ensuring contracts are compliant for payment terms and conditions and submitting any contracts into our legal portal for higher review and the appropriate Delegation of Authority.

  • Work with the sales team and the Centralized booking to obtain and submit customer’s credit application.

  • Provide Certificates of insurance and additional initial documentation for contracting.

  • When needed, respond to Owner controlled insurance program/Contractor controlled insurance program requests and enrollment when required at booking. Also, when needed, support requests for bid and performance & payment bonds, as well as bonds required for various licenses.

  • Support the local sales team with Preventative maintenance modifications, cancelations, and QA holds.

  • Manage contracts through the booking process by working with the sales team, district managers, and centralized booking. This includes working closely with our compliance team for government contracts.

  • Manage and maintain tracking for Preventative maintenance renewal contracts and weekly update calls on these contracts.

    What we look for


  • High School Diploma or equivalent

  • Contract negotiation experience +2 years

  • Proficient in Work and Excel

  • Excellent written and verbal communication skills

  • Excellent organizational skills and be able to handle multitasking and prioritization in a dynamic fast- paced environment

  • Strong customer service skills


  • Paralegal

  • 2 + years of experience in Oracle and Salesforce

  • Order Management experience

  • Invoicing and AR experience

    Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit .