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UMB Bank Senior Card Operations Specialist - REMOTE in Helena, Montana

Be part of something more.

A majority of our time is spent “at work.” We believe that time most meaningful when it’s spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won’t be constantly looking over your shoulder—you’ll be empowered to do what’s right for our customers. Most importantly, we’re a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won’t find elsewhere.

Are you ready to be part of something more?

You’re more than a means to an end—a way to help us meet the bottom line. UMB isn’t comprised of workers, but of people who care about their work, one another and their community. Expect more than the status quo. At UMB, you can expect more heart . You’ll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust . We want you to do the right thing, no matter what. And, expect more opportunity . UMBers are known for having multiple careers here and having their voices heard.

The Bank Products and Services group provides a bank-wide product and services framework that prioritizes client needs, resources and capital demands for creating growth, providing TUCE and introducing greater innovation and efficiencies into our solutions and operating model.

The Senior Card Operations Specialist will support UMB Card Operations with responsibility for completing operational duties as assigned to ensure smooth and efficient execution of card support services. This role will provide a high level of skill in the use of card processing systems, applications and products. Responsibilities will include performing card system and application maintenance, managing configurations and controls, providing expertise and support for card program and product implementations, terminations and conversions. This Senior Card Operations Specialist will maintain internal/end-user documentation and procedures, and ensure the timely and accurate completion of card projects.

How you will make a difference everyday:

  • Support processing system requests related to program terminations, card reissuances, program configuration changes, revisions of card terms and/or pricing, etc.

  • Professionally respond to telephone, email or internal ticket inquiries ensuring timely resolution to any issues or concerns regarding card products.

  • Seek out and collaborate with the subject matter experts to support projects as needed including but not limited to system changes, testing, new product implementation or updates and operational process improvements.

  • Lead and validate system configurations and administrative changes (i.e. options, terms, hierarchy, etc.) across a variety of card-related applications.

  • Work closely with UMB business units to determine business requirements, document and execute appropriate changes to the processing system in support of bank policy and business plans.

  • Facilitate and/or input card program changes in processing system, to update cardholder billing strategies and to establish associate banks/ private labels/affinity groups.

  • Facilitate and/or input card control changes and make maintenance adjustments for various card related systems and applications.

  • Act as administrator for vendor applications controlling access and user profiles.

  • Write test plans, supervise and perform testing of new systems and modifications to existing systems. Review test results and ensure the correction of any testing anomalies. Validate production implementations and open service tickets as required.

  • Work with ETS (Enterprise Technology Services) or other vendor technical support groups to identify problems and solutions.

  • Perform UMB disaster recovery testing and coordination.

  • Provide support services and administration of the UMB debit and credit card programs including but not limited to ordering card plastics, collateral materials, supplies, etc. and providing inventory monitoring and reporting.

  • Act as a Subject Matter Expert for less experienced team members and assist in the training of lower-level business system liaisons.

  • Work directly with ETS team to provide specified application results if interfaces to UMB systems are needed.

  • May lead and/or supervise associates either on a project/ad hoc basis, or more extended timeframe as required by management.

  • Can perform as Lead for cross-functional teams.

  • Represents the Card Operations manager at various internal/external meetings as needed.

  • Create and maintain end-user documentation and/or internal departmental documentation and processes/procedures.

  • Formulate proposals for new technical and procedural improvements or system needs and determine the most cost-effective solution.

  • Produce estimates of effort required to accomplish projects, provide project status, identify and recommend solutions.

  • Monitor various exception reports and make the appropriate corrections.

  • Monitors daily card file transmissions to ensure all processes are functional and potential issues are identified in a timely manner.

We are excited to talk to you if you have:

  • 7+ years of experience in financial services, data processing and/or card products.

  • 5+ years of experience in network branded card payment processing systems.

  • Expert knowledge in card operations, processer platforms, network guidelines, and card support applications and services.

  • Knowledge and experience in banking and/or card payments.

  • Knowledge and understanding of project management and/or business requirements gathering and documentation.

  • Demonstrated strong customer services attitude and ambition to obtain high levels of customer service and TUCE (The Unparalleled Customer Experience) with internal & external clients.

  • Extensive knowledge and experience working with a card processing system/platform.

  • Ability to work effectively and collaboratively in a diverse work group, as well as independently with minimal supervision.

  • Ability to adapt to changes and priorities and manage competing demands.

  • Ability to read, analyze and interpret data and understand and communicate complex and diverse information.

  • Ability to solve practical problems and deal with a variety of situations exercising flexibility and sound judgement in a fast-paced environment.

  • Ability to make practical and timely decision and explain reason for decisions.

  • Demonstrate strong time management skills.

  • Demonstrate strong multi-tasking ability.

  • Ability to support job related tasks in a 24X7 environment.

  • Demonstrated proficiency in Microsoft Office software products (including PowerPoint and Visio)

Extra bonus points if you have:

  • Experience with TSYS TS2 processing platform.

  • Business systems analysis experience.

  • Professional experience working with end-users to meet business needs.

  • Hands on work in card processing platforms, systems and applications.

*THIS IS A REMOTE POSITION open to qualified candidates in the United States *

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to or call 816-860-7972 to let us know the nature of your request.