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Salesforce.com, Inc Senior Manager, Employee Relations in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success Group

Job Details

The Employee Relations Team:

The Salesforce Employee Relations (ER) team provides support, expertise, education and resources, enabling managers to expand capability, and improve employee performance and engagement. Our primary areas of expertise: Workplace Investigations; Involuntary Separations; Job Accommodations; Performance Improvement. As our team scales to align with the growth of the business, we have an exciting new opportunity for a Senior Manager primarily passionate about workplace investigations and leading a team of ER professionals.

Role Description:

The Senior Manager, Employee Relations is a people manager role with individual contributor responsibilities working within a centralized ER function, for the AMER region. This role will have the ability to partner with broad lines of business while handling complex investigations into policy violations and situations not in alignment with Salesforce values. This role will engage with senior management within HR and the business to provide direction and influence key partners about making decisions in keeping with Ohana culture. Investigations are often complex, high-risk and sensitive, and require leveraging common practices and processes to ensure fair and consistent treatment / approach across AMER clients. Reports to the Director, Employee Relations.

Your Impact :

The Senior Manager, Employee Relations leads and works among expert, geographically-distributed ER professionals who are responsible for providing expertise and case management of ER issues, from initial intake to resolution and aftercare, to a dedicated client group.

  • Partner with ER direct reports and other ER team members and to discuss insights/approaches and make recommendations that align with Salesforce culture and core values.

  • Provide advice, guidance, feedback, and career development to the team of direct reports.

  • Work with AMER ER leadership team to identify trends and develop initiatives to support and inform the ER function, business executives and HRBPs.

  • Collaborate with ER leadership on organizational strategies.

  • Develop and deliver training and manager roundtables.

  • Provide expertise, consultation, mentorship and coaching to managers and HRBPs to address employee behavior and performance concerns; provide direction and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions, and which aligns with company approach, practices, and processes.

  • Conduct HR investigations to include: capturing and analyzing facts, applying relevant laws, policies and past practice to reach conclusions, recommend and influence management actions. May partner with internal Employment Attorneys, Internal Audit, and other internal investigative bodies, as necessary.

  • Interpret and apply understanding of corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER inquiries.

  • May serve as facilitator and apply interventions to resolve low risk employee disagreements, conflicts, or misunderstandings if needed.

  • Collaborate and partner with the Global ER team, HRBPs, internal Employment Attorneys, ER Performance Improvement team, HR partners, and HR Shared Services organizations to achieve high quality, seamless HR partnership.

  • Maintain required documentation, including intake and investigative notes, supporting documents and final reports.

  • Track, report and analyze case trends using a Salesforce technology-based case management system.

  • Manage or participate on special projects/programs requiring ER partner input, as needed.

  • Evangelist of continued adoption of an evolving centralized ER model.

Requirements:

  • Twelve (12) years of broad HR Generalist knowledge and experience, with 8 years of direct, highly-focused ER experience.

  • Seven (7) years of experience as a people manager with direct reports.

  • Experience working in a centralized ER model.

  • Strong communication, presentation and executive writing skills.

  • Demonstrable ability to inspire and influence others through change.

  • Ability to quickly develop strong working relationships with partners.

  • Adept at partner management based on facts and circumstances.

  • Ability to build, create and implement, and engage in new service delivery approaches; possibly different from the status quo.

  • Proven ability to navigate successfully within ambiguity, multiple priorities and a constantly evolving environment.

  • Ability to operate/advise with empathy and in the "gray" areas. Adept comprehension of client motivations and business pain points; leverages inputs to influence key business choices.

  • Independently creates and implements influence strategies that persuade key stakeholders to take action that will advance mutual interest and business goals.

  • Experience working in a high volume, fast-paced environment - preferably in a high growth technology company.

  • Ability to make decisions guided by policies, practices, procedures and business plan; receives general oversight and minimal direction from Director, ER.

  • Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

  • Uses standard methodologies and knowledge of internal or external business issues to improve delivery of services.

  • Solves complex problems; takes a new perspective using existing solutions.

  • Works independently; receives minimal guidance on day-to-day work and deliverables.

For Colorado-based roles: Minimum annual salary of $122,900. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

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