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Salesforce.com, Inc Senior Manager, Sales & Customer Success Communications in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Finance and Operations

Job Details

Slack is seeking an experienced Sr Manager, Sales & Customer Success Communications to join our incredible Sales Operations team during a supremely exciting time for our company. Slack is experiencing rapid growth, so we’re looking for someone who truly thrives in a fast-paced environment.

The Sr Manager, Sales & Customer Success Communications is critical to our company’s success. You will lead through change and own internal communications, elevating the employee experience across time zones and cultures. You’ll lead communication strategies and unique event experiences based on what our employees need to know in order to understand, buy in, and take action. You are an extraordinary storyteller who can rally employees around our product, customers, and our mission; a savvy strategist who can navigate complex structures and rapid change with ease; and a thoughtful, empathetic leader and colleague who isn’t afraid to jump in and support the team’s success.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hardworking and, above all, collaborative. Our team embraces transparency, authenticity, creativity and craft. If this sounds like a good fit for you, why not say hello?

What you will be doing

Change management is at the forefront . You’ll drive meaningful internal communications in support of our Sales and CS teams. You’ll coordinate and cascade the right message to the right audience at the right time. You’ll rigorously ask, ‘how can we make change as seamless as possible for our teams?’, respecting both the art and the science of timing. Most importantly, you’ll inspire our teams to achieve incredible results.

  • As a thought leader, you’ll holistically look at big-picture comms and the implications of change as you build and implement strategy.

  • Weave the narrative to tie results, goals, and KPIs together to rally the team behind our shared vision

  • Organize and prep for all-hands, team meetings, offsites, and events

  • Develop and manage global programs and strategies with each market in mind

  • Work closely with cross-functional partners as you collaborate to co-create messaging

  • Ensure programs are properly scoped and resourced, and working team members are engaged, informed, and accountable to key responsibilities.

  • Manage timing of content delivery as competing priorities arise

  • Identify opportunities for improvement and see around corners as we continue to invest in and evolve our Sales and CS GTM strategy

  • Be a force of positivity; build and communicate culture to foster employee belonging

  • Be curious and inclusive. Learn quickly, stay agile, and leave ego at the door. We compete together.

  • You’re an advisor to leaders in the business as they craft their comms plan to your shared audiences

What you should have

  • Bachelor’s degree and 7 years of related hands-on experience in sales operations, customer success, or related field (or equivalent)

  • An authentic voice; legendary written and verbal communication skills

  • Strong Excel skills to manage and analyze information for multiple employee groups

  • A ferocious appetite for growth, change, and evolution

  • You embrace ambiguity and enjoy finding order and simplifying process

  • Comfortable working in a fast-paced, dynamic, team environment

  • Highest degree of integrity and confidentiality

  • You’re organized and realistic when managing your time. You work best under a little bit of (drama-free) pressure.

For Colorado-based roles: Minimum annual salary of $122,900.00. You may also be entitled to receive, bonus, and benefits.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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