Salesforce.com, Inc Senior Manager, Sales & Customer Success Communications in Helena, Montana
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Finance and Operations
Slack is seeking an experienced Sr Manager, Sales & Customer Success Communications to join our incredible Sales Operations team during a supremely exciting time for our company. Slack is experiencing rapid growth, so we’re looking for someone who truly thrives in a fast-paced environment.
The Sr Manager, Sales & Customer Success Communications is critical to our company’s success. You will lead through change and own internal communications, elevating the employee experience across time zones and cultures. You’ll lead communication strategies and unique event experiences based on what our employees need to know in order to understand, buy in, and take action. You are an extraordinary storyteller who can rally employees around our product, customers, and our mission; a savvy strategist who can navigate complex structures and rapid change with ease; and a thoughtful, empathetic leader and colleague who isn’t afraid to jump in and support the team’s success.
Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hardworking and, above all, collaborative. Our team embraces transparency, authenticity, creativity and craft. If this sounds like a good fit for you, why not say hello?
What you will be doing
Change management is at the forefront . You’ll drive meaningful internal communications in support of our Sales and CS teams. You’ll coordinate and cascade the right message to the right audience at the right time. You’ll rigorously ask, ‘how can we make change as seamless as possible for our teams?’, respecting both the art and the science of timing. Most importantly, you’ll inspire our teams to achieve incredible results.
As a thought leader, you’ll holistically look at big-picture comms and the implications of change as you build and implement strategy.
Weave the narrative to tie results, goals, and KPIs together to rally the team behind our shared vision
Organize and prep for all-hands, team meetings, offsites, and events
Develop and manage global programs and strategies with each market in mind
Work closely with cross-functional partners as you collaborate to co-create messaging
Ensure programs are properly scoped and resourced, and working team members are engaged, informed, and accountable to key responsibilities.
Manage timing of content delivery as competing priorities arise
Identify opportunities for improvement and see around corners as we continue to invest in and evolve our Sales and CS GTM strategy
Be a force of positivity; build and communicate culture to foster employee belonging
Be curious and inclusive. Learn quickly, stay agile, and leave ego at the door. We compete together.
You’re an advisor to leaders in the business as they craft their comms plan to your shared audiences
What you should have
Bachelor’s degree and 7 years of related hands-on experience in sales operations, customer success, or related field (or equivalent)
An authentic voice; legendary written and verbal communication skills
Strong Excel skills to manage and analyze information for multiple employee groups
A ferocious appetite for growth, change, and evolution
You embrace ambiguity and enjoy finding order and simplifying process
Comfortable working in a fast-paced, dynamic, team environment
Highest degree of integrity and confidentiality
You’re organized and realistic when managing your time. You work best under a little bit of (drama-free) pressure.
For Colorado-based roles: Minimum annual salary of $122,900.00. You may also be entitled to receive, bonus, and benefits.
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