Job Information
Concentrix Senior Program Manager in Helena, Montana
Job Title:
Senior Program Manager
Job Description
We are looking for a Senior Program Manager to join our team. Today.
At Concentrix, we aim to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too.
We are Concentrix's B2B Sales Services Division. Working at Concentrix, you will be a part of an engaging and entrepreneurial team where you can reimagine the boundaries of your career, all while working remote. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer. At Concentrix, you can truly Own Your Future!
You Have:
Experience with Business to Business selling processes
Consistently managed complex global cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on size, scope, geographies, variables and dynamics of customer or project
Individual vision and goal setting, a strategic solution mindset, and experience taking successful action on these
Proven skills to communicate across diverse functions, teams, and especially with customers
Strong experience with strategic large-scale process optimization, program management, customer support strategy, or quality assurance
Excellent decision-making, consensus building, and conflict resolution skills
Precise organizational skills for customer, client, and internal stakeholder programs
Experience working on large scale initiatives to align with return on investment (ROI) and account impact
5+ years in a Business Analyst, Solution Architect, Project Management, Program Management, or similar role
5+ years in sales, presales, sales training, or solution design
Project Management Professional (PMP) Certified
Bachelor's degree/diploma, or the equivalent
You Will:
Partner across teams to assess and identify client health risk driver and propose corrective action plans
Develop and maintain strategic roadmaps to increase customer retention and expansion
Plan and strategically lead high-impact initiatives to improve scaled sales efficiency and effectiveness
Continually assess operational risks
Leverage the operational understanding of client/stakeholder processes to develop and implement process improvement plans globally
Build best practices that are globally consistent
Collect feedback, evaluate efficiencies, and recommend changes to optimize sales delivery
Establish trusted advisor relationships with clients
Act as a client champion and facilitate timely resolution of client issues or concerns
Lead expansion and efficiency projects including change requests
Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes
Provide guidance and mentorship to more junior program managers
Report directly to the Director of Professional Services
Our Benefits and Perks:
Various medical, dental, vision plan and life insurance programs
Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts
Paid time off, disability programs and paid parental leave.
Birthday Time Off
Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice.
Rewards and recognition programs
Wellness Incentive Program
Learning and Development Programs
Base Salary of $67,000
Accommodation and Diversity:
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Virtual First and Remote Work:
Concentrix's B2B Sales Services is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.
#LI-REMOTE
#LI-SD1
Location:
USA, TN, Work-at-Home
Language Requirements:
English
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .