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Concentrix Senior Program Manager in Helena, Montana

Job Title:

Senior Program Manager

Job Description

We are looking for a Senior Program Manager to join our team. Today.

At Concentrix, we aim to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too.

We are Concentrix's B2B Sales Services Division. Working at Concentrix, you will be a part of an engaging and entrepreneurial team where you can reimagine the boundaries of your career, all while working remote. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer. At Concentrix, you can truly Own Your Future!

You Have:

  • Experience with Business to Business selling processes

  • Consistently managed complex global cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on size, scope, geographies, variables and dynamics of customer or project

  • Individual vision and goal setting, a strategic solution mindset, and experience taking successful action on these

  • Proven skills to communicate across diverse functions, teams, and especially with customers

  • Strong experience with strategic large-scale process optimization, program management, customer support strategy, or quality assurance

  • Excellent decision-making, consensus building, and conflict resolution skills

  • Precise organizational skills for customer, client, and internal stakeholder programs

  • Experience working on large scale initiatives to align with return on investment (ROI) and account impact

  • 5+ years in a Business Analyst, Solution Architect, Project Management, Program Management, or similar role

  • 5+ years in sales, presales, sales training, or solution design

  • Project Management Professional (PMP) Certified

  • Bachelor's degree/diploma, or the equivalent

You Will:

  • Partner across teams to assess and identify client health risk driver and propose corrective action plans

  • Develop and maintain strategic roadmaps to increase customer retention and expansion

  • Plan and strategically lead high-impact initiatives to improve scaled sales efficiency and effectiveness

  • Continually assess operational risks

  • Leverage the operational understanding of client/stakeholder processes to develop and implement process improvement plans globally

  • Build best practices that are globally consistent

  • Collect feedback, evaluate efficiencies, and recommend changes to optimize sales delivery

  • Establish trusted advisor relationships with clients

  • Act as a client champion and facilitate timely resolution of client issues or concerns

  • Lead expansion and efficiency projects including change requests

  • Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes

  • Provide guidance and mentorship to more junior program managers

  • Report directly to the Director of Professional Services

Our Benefits and Perks:

  • Various medical, dental, vision plan and life insurance programs

  • Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts

  • Paid time off, disability programs and paid parental leave.

  • Birthday Time Off

  • Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice.

  • Rewards and recognition programs

  • Wellness Incentive Program

  • Learning and Development Programs

  • Base Salary of $67,000

Accommodation and Diversity:

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

Virtual First and Remote Work:

Concentrix's B2B Sales Services is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.




USA, TN, Work-at-Home

Language Requirements:


Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here ( .