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Proofpoint Senior Service Reliability Engineer – Elasticsearch in Helena, Montana

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role

As a Senior Service Reliability Engineer at Proofpoint you will develop a deep understanding of the various services and applications that come together to deliver Proofpoint’s next generation security products. You will be responsible for maintaining and extending the Elasticsearch clusters used for critical near-real-time data analysis.

This job is an opportunity to work on vital infrastructure that allows our analysts to understand more rapidly how the people that we’re responsible for protecting are being targeted by bad actors across the globe. With your help, we can advance our state-of-the-art protection mechanisms and keep ahead of an ever-changing threat landscape.

You will directly contribute towards the architecture to improve scalability, operability, service reliability, capacity, and performance of Elasticsearch Clusters.

We are looking for passion, curiosity, attention to details, taking pride in one's work, taking ownership, and having ideas and opinions. If you’re an enthusiastic team player who cares about the infrastructure, remains calm in crisis, collaborates cross functionally, loves design and automation, then we want to talk to you.

Your day-to-day

  • In this role, you will be continually evaluating the performance of our Elasticsearch clusters in order to spot developing problems, planning changes for upcoming high-load events, applying security fixes, testing and performing incremental upgrades, and extending and improving our monitoring and alert infrastructure.

  • You’ll also be involved in maintaining other parts of the data pipeline, which may include server less or server-based systems for feeding data into the Elasticsearch pipeline.

  • We’re continually trying to optimize our cost-vs-performance position, and so testing new types of hosts or configurations is an ongoing focus.

  • We do much of our work with declarative tools such as Puppet, and various scripting mechanisms (depending on the target environment). In general, we want to automate as much as possible and aim for a ‘build once/run everywhere’ system.

  • Some of our Elasticsearch clusters are in the public cloud; some are in Kubernetes clusters, and some are in private datacenter. This will be an opportunity to work with a variety of types of infrastructure and operations teams.

  • Build long lasting, effective partnerships across the organization to foster collaboration between Product, Engineering and Operations teams.

  • Participate in an on-call rotation and be willing to jump on escalated issues as needed.

What you bring to the team

  • Bachelor's Degree in computer science, information technology, engineering, or related discipline required

  • Expertise in administration and management of Elasticsearch clusters.

  • Strong Knowledge in provisioning and Configuration Management tools like Puppet, Ansible, Rundeck, etc.

  • Experience in building Automations and Infrastructure as Code using Terraform, Packer or CloudFormation templates.

  • Experience with monitoring and logging tools like Nagios, Splunk, Prometheus, Sensu, PagerDuty, etc.

  • Experience with scripting languages like Python, Bash, Go, Ruby, Perl, etc.

  • Experience with CI/CD tools like Jenkins, Pipelines, Artifactory, etc.

  • An inquisitive mind with the ability to learn where the data exists in a large and disparate system and what that data means

  • The skills to do effective troubleshooting, following a problem wherever it may lead.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.