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Job Information, Inc Senior Signature Success Plan Advisor in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

  • Job Description:The Success Plan Solution Advisor team are looking to add an experienced and world-class Support & Success sales executive to join the team. The successful candidate for this Strategic Accounts role will be working with our largest Enterprise Accounts to drive sales of Signature & Premier Success plans. The focus of the role is to assist our Sales teams to drive Signature & Premier bookings and attach. The role will cover specific products from our portfolio of subscription services including Premier Success Plans (subscription-based technical support offerings - Signature Success, Priority Support, MCS, Legacy Signature plan, Technical Account Manager and Proactive Monitoring offerings). Responsibilities:

  • Build relationships with both CSG leaders & Sales leadership, including Account Executives, RVPs and AVPs, to review territories and identify strategies and opportunities for Premier & Signature Success plans.

  • Provide deal support on a weekly basis, by working with Account Executives, Portfolio leaders and Sales leaders for all deals without Premier to ensure Premier is attached. Report results in weekly forecasting meetings and escalate any deals where Premier is not attached. Measure win/loss rate

  • Achieve and exceed regional bookings and attach rate targets for both Premier & Signature Success plans.

  • Convert customers on legacy Support offerings to the new Signature 2.0 SKU

  • Develop sales tools (playbooks, business cases, customer references) for the regions supported

  • Manage “Selling Premier Success”Chatter community to share information and best practices across sales teams

  • Act as subject matter expert for Success Cloud products

  • Team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issues Required Experience:

  • Strong technical background with ability to understand complex technical & business environments.

  • Background in client facing IT consultancy would be advantageous

  • Demonstrable understanding of mission critical support processes with enterprise customers

  • Demonstrable experience of engaging with enterprise customers cross functionally and varying levels of seniority up to & including C suite executives.

  • Experience of building & delivering business value cases and presenting to customer

  • Sales experience with a track record of managing a large territory and exceeding targets is a + Required Skills:

  • Excellent relationship-building skills with a proven ability to grow and nurture relationships

  • Strong written and verbal communication skills.

  • Outstanding presentation skills required including the ability to adapt style based on audience and present complex ideas

  • Ability to work in a Co Prime Sales role with the ability to meet or exceed quarterly bookings targets

  • Strong Microsoft Powerpoint, Excel, project management skills

  • Travel as required typically 10% Attributes:

  • Team player who likes to collaborate and create innovative approaches to increase levels of performance

  • High energy, outgoing, positive attitude and ability to motivate others

  • Results-driven, tenacious, drive to succeed in a fast-paced environment

  • Ability to learn quickly and adapt to change For Colorado-based roles: Minimum annual salary of $121,100. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:

  • Additional Job Details for Internal Posting


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