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Wolters Kluwer Senior Technology Project & Program Manager in Helena, Montana

Position Summary

This is an exciting opportunity to join a healthcare information technology business in the role of Scrum Master. The Clinical Effectiveness business unit is actively seeking a skilled and motivated Scrum Master to join the Business Transformation organization. The Scrum Master will support two scrum teams and coach those teams to increase their agile fluency while delivering projects and features in a predictable and efficient way. These scrum teams support the critical enterprise business systems including Salesforce Service Cloud and our Storefronts. In this role you will work closely with the Product Owners and be a key player in managing the work of these teams.


  • Work with Product Owners and be a key player in managing the work of multiple scrum teams by maintaining the backlogs, facilitating Agile ceremonies, and coaching the teams to follow Agile working practices

  • Collaborate with the product owner on planning, prioritization, and goals for the scrum team

  • Facilitating Agile sprint ceremonies including Sprint Planning, Daily Standups, Sprint reviews, Sprint Retrospectives and backlog refinement

  • Collaborate with Project Managers and Product Owners to manage cross-team dependencies in support of strategic initiatives.

  • Facilitate sprint mapping exercises with Product Owners and Scrum Teams to ensure establish and manage to delivery timelines as well as manage the impact of change requests

  • Collaborates with the Product Owner on backlog refinement, defining Epic level acceptance criteria

  • Coordinates the activities of the team as it relates to writing and estimating user stories

  • Establishes team capacity and velocity and manages sprints accordingly

  • Establishes team level Definition of Ready and Definition of Done

  • Assist in defining the sprint goals for each iteration

  • Aligns priorities for the team during daily standup, backlog refinement

  • Removes impediments for the team, identifies and manages dependencies

  • In collaboration with the Product Owner, provides demo information at end of sprint to stakeholders

  • Review sprint progress to ensure the latest work status is captured and updated as appropriate

  • Ensure teams manage work and priorities effectively, all team members are engaged, and all work is captured in the backlog

  • Proactively identify risks, blockers, and mitigation plans, help team members to anticipate and resolve potential blockers (e.g., resource constraints), ensure impediments and blockers are removed or escalated as needed

  • Maintain and update metrics and artifacts to ensure communication to stakeholders is accurate and transparent

  • Track the team’s progress (burn down, velocity, and release forecast) and present reports for project and management teams using a standard set of tools.

  • Ensure productivity by fostering team communication, empowerment, and accountability. Help the team manage and resolve conflicts.

  • Apply the agile principles of transparency, teamwork, risk management, and communication to manage key infrastructure projects that may not fall under traditional agile management processes.

  • Coordination of deployments— ensuring all enhancements are being deployed in a regular sprint cadence.

  • Conduct mid-sprint check-ins with the teams to ensure that the team is accomplishing sprint goals.

  • Jira management of tasks, stories, and epics.

Job Qualifications


  • Bachelor's degree in Computer Science, Information Technology or related field / equivalent experience.


  • 3+ years of experience as a Scrum Master/project lead working with dedicated agile teams using scrum or Kanban.

  • 1+ year experience working with offshore teams/vendors.

  • 3+ years working and communicating with business stakeholders at all levels

  • 3+ years working with engineering teams in an Agile environment

  • Experience working in an agile-waterfall hybrid environment

  • Thorough knowledge and use of an agile tool, i.e., Jira, Azure DevOps, Rally, VersionOne

Other Knowledge, Skills, Abilities or Certifications:

  • Certified Scrum Master (CSM)

  • Strong understanding and experience with software and product development lifecycle.

  • Proven track record to deliver work on time and on budget

  • Ability to work across functional groups

  • Ability to identify gaps and areas of improvement, provide recommendations

  • Foster and maintain a collaborative team dynamic

  • Solve problems and think critically

  • Plan and organize (and re-organize) in an environment of shifting priorities

  • Self-starter ability to drive items forward with limited oversight.

  • Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment

  • Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners

  • Ability to comprehend and communicate technical concepts

  • Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details

  • Possess a sense of accountability and pride for delivering on time and on budget with expected quality

  • Excellent meeting management, presentation, and facilitation skills

  • Customer focus and service orientation

  • Servant Leader – earn the team’s respect and roll up your sleeves to help the team succeed.


Target salary range CA, CT, CO, HI, NY, WA: $112,000-$156,650

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.