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Huntington National Bank Senior VoIP Network Engineer in Helena, Montana


Seeking an experienced senior voice engineer to provide voice network engineering support for Cisco IP Telephony, Cisco Contact Center design and operational support for Huntington’s Enterprise Network Services organization.

Detailed Description

  • Senior Voice engineer responsible for providing leadership with technical design, implementation and validation services for the enterprise wide platforms related to Cisco IP telephony (CUCM ), Cisco Emergency Responder (CER) and Cisco Contact Center (UCCE)

  • Plans, designs, research and architect’s voice systems and solutions; maintains current knowledge of hardware, software and telecom network technology and implements modifications as required.

  • Provides Tier 3&4 operations support for all UC & UCCE related applications.

  • Creates and maintains documentation for VoIP telephony related processes.

  • Creates all required technical documentation in accordance with Huntington’s Change Control and project management processes and procedures.

  • Provides after hours on-call support on a rotation basis.

Basic Qualifications

  • Bachelor's degree

  • 7 years of progressively responsible technology experience, including hands on experience and technical knowledge of environments utilizing Cisco IP Telephony, Contact Center, Voicemail, and Voice Gateway

Preferred Qualifications

  • Excellent communications skills (written and verbal) and ability to work both independently and in a group

  • Experience in an enterprise environment i

  • Good understanding of Toll Free and call routing features as well communications & network protocols such as H323 / SIP/ QoS / QSIG / G.711 / G.729, SRST, private line services from T1 to DS3 is required.

  • Should have demonstrated behaviors as a team player, critical thinking skills, accountability and taking ownership

  • Good leadership skills

  • Must have a high degree of technical expertise/professional mastery to recommend process improvements. Is often consulted by peers and seen as the informal leader on tactical problems.

  • Articulates the business value and impact of advanced technical and non-technical information and understands when to escalate issues.

  • Frequently anticipates problems and analyzes ways to mitigate the risk.

  • Cisco Routers and Switches

  • Advanced understanding of business technology drivers and their impact on architecture design

  • Advanced understanding of performance and monitoring

  • Advanced understanding of industry best practices.

  • Advanced troubleshooting skills

  • Previous banking/financial industry experience is a plus but not required

  • Hands on experience VoIP/IPT, SIP deployments, and Contact Center solutions. Experience in, design, configuration, deployment, documentation and support of UC/UCCE systems.

  • Configure base CUCM components, such as device pools, Call Manager groups, and other common elements. Build dial plans including route patterns, route lists etc

  • Investigate and respond to alarms raised by monitoring tools on systems

  • Experience with Cisco Unified Contact Center Enterprise, Call Recording & IVR

  • Strong understanding of dial plans, device pools, media resources

  • One or more of the following certifications: CCT Collaboration, CCNP Collaboration , CCIE Collaboration


Workplace Type:


EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position