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ICF Consulting Group, Inc. Service Provider Outreach Manager, Energy Efficiency Programs- New York in Helena, Montana

Service Provider Outreach ManagerLarge Building Energy Services (Lighting, HVAC, Renewables, New Construction)

New York, NY

Job Description

ICF is seeking a Service Provider Outreach Manager to support our work with a major client in the NYC market who implements a technical assistance program targeted at large multifamily and commercial buildings.

The successful candidate will have the knowledge and skillset to engage the full range of service providers (Lighting, HVAC, Renewables, New Construction, etc.) that operate and serve buildings in the NYC market and form strong working relationships with Sales Managers, Account and Territory Representatives, contractors, engineers and designers.

The Service Provider Outreach Manager will work with program management to develop strategic initiatives and execute outreach strategies to achieve program goals and deliver sound results. Candidate must be experienced in the at least one of the areas referenced above and preferably in an area beyond lighting into deeper retrofits and/or high performance new construction and have a strong grasp of the sales process. This position requires interaction with internal and external industry experts as well as interaction across multiple teams to accomplish portfolio-wide goals. Local business travel within the five (5) boroughs of New York City up to 75% may be required.

Key Responsibilities

  • Working as part of a team to achieve annual energy savings goals for our clients’ decarbonization program.

  • Utilize industry knowledge of energy efficiency upgrades to motivate service providers to participate in programs that can reduce energy usage and costs for our mutual customers.

  • Recruiting and developing strategic relationships with contractors, energy service companies (ESCO’s), equipment suppliers, manufacturers and engineering/design firms.

  • Developing multiple RFPs per year to encourage service providers to offer special offers to the marketplace that are aligned with achieving our client’s goals

  • Achieving weekly and monthly targets for site visits, networking events and training seminars.

  • Managing performance of participating service providers across multiple programs and creating action plans for improvement.

  • Delivering effective communication through technical assistance, program training and guidance.

  • Creating compelling presentations that deliver a strong “call to action”.

  • Using data analytics to target outreach efforts.

  • Resolving issues quickly and effectively.

  • Ensuring business and travel expenses remain within budget.

Basic Qualifications

  • Bachelor’s Degree with a minimum of 5 years of experience in the Lighting, HVAC, Renewables, New Construction or similar industry.

  • Demonstrated knowledge of technical concepts such as efficacy, lighting power density, footcandles, HVAC equipment sizing, siting of renewables, deep energy retrofits, etc.

  • Demonstrated knowledge of lighting control strategies including: networked lighting (IoT and PoE), occupancy vs vacancy, daylight harvesting, zoning, task tuning, etc. or similar for other non-lighting disciplines.

  • Proven experience in managing customer accounts, fostering relationships and providing superior service.

  • Experience in creating and executing sales and/or outreach strategies.

  • Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

Preferred Skills/Experience

  • Industry certification such as: LC, CLEP, CEM, CEA or LEED-AP or similar for other energy disciplines.

  • Strong working knowledge of key market players in the NYC buildings market.

  • Knowledge of the commercial appliance industry is a plus.

  • Performed energy audits and energy savings calculations.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at