SitusAMC Servicing & Investor Accounting Technology Support Manager -SBO - Remote US in Helena, Montana
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!
This position is supervisory and has direct reports. This position is responsible for overseeing, implementing, and administering multiple client relationships and strategic initiatives involving SitusAMC’s SBO master servicing and loan accounting software. This position will assist clients through the entire product lifecycle from migration to production support to help them realize gains in efficiency and accuracy with our SBO product. This position will coordinate internally and directly with clients to deliver solutions working across the technology and accounting services teams. This position requires regular client collaboration, collaboration with internal stakeholders, and reporting of performance is expected in conjunction with other personnel who may be assigned to a client.
Essential Job Functions:
Communicates and interacts with clients via phone, email, or any other means in a prompt and professional manner as a front line point of contact
Help clients migrate from their existing master servicing solutions onto our SBO.NET system
Provide ongoing system and business support for clients including researching and resolving production issues
Quantitative and qualitative analysis as well as design of project plans and related implementation strategies
Analyze client business requirements and work with software developers to create and test new features and enhancements for the product
Recommend business process improvements based on in-depth knowledge of available products, services, and systems and experience developed working with numerous other clients
Conduct user training and maintain and update documentation and training material
Travel for onsite visits with current and potential clients
Lead staff. Develop, mentor, and provide guidance, training and motivation as necessary
This position supervises and mentor's others
Such other activities as may be assigned by your manager
Bachelor’s degree in accounting or finance or equivalent combination of both education and experience
6+ years of experience in master servicing, loan accounting, investor accounting, or investor reporting functions strongly preferred
Strong math and analytical skills
Advanced skills with Microsoft Excel including experience manipulating large volumes of data strongly preferred
Effectiveness and proactivity in seeking detailed information or data that either impacts clients or helps gain understanding of a problem the client has reported
Demonstrated strong interpersonal skills, analytical skills, attention to detail, follow-up skills
Excellent communication skills, both verbal and written, in individual and group settings
Strong leadership skills
Ability to manage direct reports
Office environment with frequent computer, mouse, keyboard use
Alternating between sitting or standing as needed
Hearing, talking, reaching, grasping
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Remote, RE, USA
The annual full time base salary range for this role is ($125,000 - $150,000). Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.