Job Information
Red River Solutions Architect (Managed Services) in Helena, Montana
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. The primary responsibility of this role is to support the sales effort by providing operational and technical expertise specific to managed services. The ideal candidate will have a strong understanding of how managed services are delivered across multiple service towers, familiarity with tools and telemetry used in managed services, and proficiency in iTSM platforms like ServiceNow and other CRM systems. Strong Excel spreadsheet skills are essential for this role.
Key Responsibilities:
Managed Services Expertise: Possess in-depth knowledge of managed services delivery across various service towers and demonstrate expertise in operational and technical aspects specific to managed services.
Operational Support: Provide operational and technical support to the sales team, assisting in solution development and evaluating proposed solutions. Identify and assess risks, working collaboratively with technical writers to create specialized, in-depth content.
Communication: Effectively communicate with internal stakeholders at Red River and potential customers. Clearly articulate technical concepts and solutions, ensuring a comprehensive understanding by all parties involved.
Project Management: Manage and support new business engagements, demonstrating strong project management skills. Coordinate and prioritize multiple new business initiatives simultaneously, ensuring efficient handling of proposal schedules and deliverables.
Tool Familiarity: Be familiar with tools and telemetry used in managed services, utilizing this knowledge to enhance operational efficiency and contribute to solution development.
iTSM Platforms and CRM Systems: Proficiently navigate iTSM platforms like ServiceNow and other CRM systems. Utilize these platforms to streamline processes, manage customer interactions, and optimize service delivery.
Excel Proficiency: Exhibit strong Excel spreadsheet skills, enabling effective data analysis and presentation. Utilize Excel to create reports, analyze trends, and support decision-making processes.
Collaboration: Collaborate with various teams within the organization, including account management, service desk technicians, field support, escalation teams, subject matter experts, governance, operations management, and service delivery management.
Customer Experience: Uphold and enhance the customer experience by adhering to SLAs (Service Level Agreements) and ensuring customer satisfaction through efficient managed services delivery.
Qualifications:
Bachelor’s degree in a relevant technical field or equivalent work experience.
5-7 years of experience
Proven experience in providing technical support for managed services.
Strong knowledge of managed services delivery across multiple service towers.
Familiarity with iTSM platforms such as ServiceNow and other CRM systems.
Proficiency in Microsoft Excel and other data analysis tools.
Excellent communication, negotiation, and interpersonal skills.
Strong organizational and time management abilities, capable of handling multiple tasks in a fast-paced environment.
Proven experience in managing projects and delivering high-quality results within deadlines.
If you are a proactive and technically proficient individual with a passion for managed services, we encourage you to apply. Join our team and contribute to the success of Red River by providing operational and technical support that exceeds customer expectations.
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2023/05/Red-River-Benefits-At-A-Glance-2023.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).
EOE M/F/DISABLED/Vet
Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.
Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.
Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?
We work with purpose, looking to disrupt the status quo in meaningful ways.
We act with integrity, showing respect for all and demonstrating our commitment to ethics
We value collaboration and work as a team to accomplish goals
We elevate creativity, and support curiosity to re-imagine the use of technology
We have a strong work ethic, and seek continuous improvement in all we do
We embrace philanthropy, working together to drive positive change and lasting impact within communities around us
Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").
https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf