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Health Care Service Corporation Sr Manager Infrastructure Service Delivery - VDI in Helena, Montana

Job ID: JR-1047660

As the health care industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable health care for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.

Job Summary:
This position is responsible for leading 24x7 operations infrastructure support services of all non-production and production environments focusing on integration of VDI platforms with access management services; driving the use of analytics to improve service, availability, and customer interactions; driving incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams; driving operational vendor performance management. This role will allow you to leverage your experience in managing a team focused on VDI systems and building out an ongoing roadmap for implementation of these services across the enterprise. You will have to opportunity to use your experience and interest in cloud technologies to drive the growth into this environment.

Required Job Qualifications:
\* Bachelor degree and 5 years in Information Technology.
\* 5 years in IT Infrastructure and Operations management and/or leadership.
\* Experience in of ITIL v3 framework.
\* Experience in ITSM systems.
\* Customer service oriented.
\* Adaptability and ability to introduce / manage change.
\* Drive conflict management in high pressure situations.
\* Performance / metrics-driven decision making.
\* Problem solving / analytical thinking.
\* Experience in 3rd party partner operational management.
\* Decision making and negotiation.
\* Employee development.
\* Incident management.
\* Problem Management / RCA.

Preferred Job Qualifications:
\* Bachelor degree in Information Technology or Engineering.
\* Strong experience with VDI services and systems, implementation, replication, and access management.
\* Experience with Citrix VDI services preferred.
\* Experience with other VDI services a plus.
\* Continuous improvement.
\* Knowledge of required technologies (including 3rd party solutions).
\* Oral/written communication skills.
\* Experience with Operations Center technologies (e.g., monitoring and event management, infrastructure device installation and configuration, technical troubleshooting).
\* Experience with EUC / Collaboration and Executive Support technologies (e.g., VDI, Collaboration Services Integrated Web, Audio, Video, SharePoint and Document Management).
\* Experience with Compute, DBMS, Storage, SAN, Load Balancing technologies (e.g. server, OS, virtualization, container, cloud as a service, Converged, Hyper-converged, Digital, etc.).
\* Experience with Network, Voice, Call Center technologies (e.g. IVR, ACD, CTI, Authentication / Access Management, Cloud Deployment, Load Balancing and Firewall Technologies, etc.) a plus.


HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Expertise Information Technology
Information Technology

Job Type Full-Time Regular
Full-Time Regular

Location OK - Tulsa, MT - Helena, TX - Richardson, IL - Chicago, TX - Houston, NM - Albuquerque
OK - Tulsa, MT - Helena, TX - Richardson, IL - Chicago, TX - Houston, NM - Albuquerque

BCBSTX complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.