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YRC Freight Strategic Account Manager in Helena, Montana

JOB SUMMARY

Responsible for ensuring the Pod provides the highest level of service for its assigned portfolio of customers. The SAM will collaborate with sales, operations and finance teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Analyze weekly Pod level financial and service target reporting. Lead weekly Pod meetings & daily stand-ups.

  2. Daily collaboration with the CAE, Logistics Engineer & Pricing Manager roles.

  3. Responsible for Customer Satisfaction and Retention including executing progressive account reviews (QBRs), build and maintain KPI reports with the Logistics Engineer, effectively promote our YRCW and Logistics Solutions capabilities/services to drive organic growth.

  4. Participate in the development of business plan forecasts, budgets, account deliverables, etc.

  5. Manage pricing expectations and performance, to include RFP and CSNI support.

  6. Monitor customer performance (growth / decline) and provides monthly reporting.

  7. Responsible for customer site visits, new account/location onboarding & training.

  8. Provide successful implementation, work cross-functionally with sales and other shared services to provide seamless integration for the account.

  9. Build and monitor customer Service Level Agreements.

  10. Support execution of customer Freight Optimization & Compliance projects.

  11. Become an expert on all necessary YRCW systems to include CRM. Collaborate with IT team to enhance customer experience.

  12. Stay current with industry related news and share with teams.

  13. Help to manage the lead process in CRM including lead follow up and compliance with CAE & IAE.

  14. Utilize thorough knowledge and experience with the customer and their industry to address and resolve customers’ supply chain challenges.

  15. Champion consumer-centric culture inside and outside the Inside Sales Pod.

  16. Establish rapport across the OpCo DCs and Terminals, effectively work with them to drive excellent customer service, freight tracking and dispute resolution.

  17. Use performance improvement techniques and principles to continually improve transportation services for customers.

  18. Understand and manage applicable financial components of Accounts Receivable.

  19. Collaborate with Account Transition Specialist team to ensure at-risk territories and key relationships are recognized and maintained.

COMPETENCIES

  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.

  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.

  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.

  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.

  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

BENEFITS

  • Competitive pay based on experience

  • Employee selected medical, dental, and vision coverage for you and your family

  • PTO and paid holidays

  • 401k Retirement Plan

MINIMUM REQUIREMENTS

  1. Bachelor’s Degree in a related field preferred but not required.

  2. Demonstrated analytical, business planning and problem solving skills.

  3. A minimum of three (3) years of operations or industry experience.

  4. Knowledge and experience in PC and Mainframe applications.

  5. Extensive Customer Service experience and demonstrated history of proactive problem solving.

PREFERRED QUALIFICATIONS

  1. MBA

WORKING CONDITIONS

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

Yellow Corporation, along with all subsidiary companies, is an Equal Opportunity/Affirmative Action Employer

Requisition ID : 2565

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