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Salesforce.com, Inc Success Architect - Datorama in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Success Architects help to bridge the gap between the business problems of marketers and the software solutions of Datorama and Salesforce. The role of the Success Architect (SA) is to ensure adoption of the Datorama platform via both one-to-one guidance as well as one-to-many success programs. SAs serve as platform specialists and relationship managers, encompassing skills such as product expertise, industry expertise, project management, data analysis, training, and technical consultation.

SAs are the party ultimately responsible for ensuring successful adoption of the Datorama platform. Equal parts technical wizard and trusted business advisor, SAs work closely with the world’s most sophisticated marketers, agencies, and brands - empowering them to make actionable insights from vast amounts of data.

Responsibilities:

  • Ensure customers fully utilize their licenses, embrace the platform and derive maximum business value from their investment in Datorama by delivering one-to-one and one-to-many Success programs.

  • Guide customers to unlock business value by leveraging the full suite of Datorama capabilities.

  • Partner with Success Managers to success plan in order to drive customers towards the adoption of additional use-cases.

  • Train customers on how to use the Datorama platform, either in one-to-many programs, or in one-to-one sessions tailored to their specific use-case and implementation.

  • Deliver custom platform solutions, and tailored strategic consultations as part of paid services engagements.

  • Monitor and interpret customer usage data, health indicators, and use-case growth opportunities and translate into strategies for success.

  • Collaborate with multi-functional teams such as Professional Services, Success Management, and Global Support to ensure the proper approach is taken holistically to maximize a new customer’s success.

  • Play a fundamental part in coaching customers to establish and lead their Change Management/Governance/Center of Excellence programs.

Your Impact:

Success will be measured by moving the needle across your portfolio of clients in the following categories:

  • Portfolio attrition

  • Portfolio net retention

  • Customer engagements

  • License Adoption

It will also be measured by: the breadth and depth of customer relationships; contributions to the role and process improvements; escalation and risk mitigation management; and proven leadership.

Required Qualifications & Skills:

  • Strong technical and problem solving skills

  • Ability to work with and understand data models, large data sets

  • Strong business acumen

  • Experience working directly with clients and balancing their needs

  • Deep understanding of customer success principles, approaches and considerations

  • 5+ years relevant work experience

  • Bachelor degree required

Preferred Qualifications & Skills:

  • An understanding of APIs

  • Strong understanding of the digital marketing ecosystem, its vocabulary and key metrics

  • Experience facilitating customer meetings and presenting to an executive level audience in a concise, inspirational and convincing manner

  • Experience working with relational databases or a conceptual understanding of:

  • Relational database structures

  • ETL processes

  • SQL

For Colorado-based roles: Minimum annual salary of $ 66,000 . You may also be entitled to receive bonus, restricted stock units, and benefits.

Companies of every size and industry are using Salesfor ce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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