Salesforce.com, Inc Technical Architect, Marketing Cloud in Helena, Montana
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Products and Technology
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!!
A fantastic opportunity has arisen at our Employee Engagement department for an Employee Success Technical Architect (ESTA) to join our team. This is an exciting opportunity to join the Employee Engagement technology team and gain experience with a variety of digital marketing and Salesforce skills. Reporting to the Database & Marketing Operations Manager, the ESTA will be responsible for authoring email journeys and deploying complex marketing automation to help engage and attract qualified candidates globally. The ESTA will build and modify HTML email templates, perform accurate and timely email deployments, strategize and craft new campaigns, manage audience segmentation, and analyze and generate data for reporting. Additionally, the candidate will execute the web strategy for candidate experience programs, our corporate blog and event registration, as well as assist in the development of tools, processes and frameworks to further best practices and deliver operational excellence.
This is a hands-on position with plenty of growth potential, and the opportunity to own and manage initiatives for the greater team. The TA should be comfortable managing and delivering a project alone, while at other times will be expected to work with various teams, managing team dynamics, varying skill sets and changing requirements.
A successful candidate is an enthusiastic problem solvers who thrive on being engaged in all levels of their teams. They possess strong communication and networking skills, and are known for developing lasting and credible alliances. They think quickly under pressure, motivate their peers, and take pride in exceeding expectations.
The Ideal Candidate:
Demonstrates an ability to read between the lines, anticipate potential issues, overcome obstacles, and communicate consistently and accurately across various channels
Develops a strong network of cross-functional leaders, experts, colleagues, and friends to foster better communication, collaboration, and governance
Leverages strong analytical and technical skills to steer team toward exceptional insights, deliverables, and support
Possesses a broad technical understanding of Marketing Cloud, Sales Cloud/CRM, and other integrated ecosystems
Able to understand complex systems and technical concepts, and in turn explain them to business partners of varying technical abilities
Displays excellent verbal and written communication skills, impeccable eye for detail, strong organizational skills with the ability to lead and effectively manage technical discussions with audiences of varying abilities
Demonstrates phenomenal leadership skills and ability to inspire team members while being an efficient team player, with the ability to juggle multiple priorities under pressure and tight deadlines in a fast paced, fluid environment
Comfortable working independently with little or no supervision while maintaining a high level of efficiency, within a distributed remote and global organization
Understands and deals well with rapid development cycles and within shifting priorities; remains flexible and calm in the face of uncertainty
Lifelong learner, always improving and picking up new skills
Consistently looks for ways to provide value, to both the team and the organization
Always curious and looking to learn new technology, and looking for ways to experiment with the new technology
Determined to solve even the most unsolvable technological problems
Self-motivated and enthusiastic with proven creative and critical thinking capabilities
Primary Responsibilities include:
Provide technical consultation on various aspects of marketing automation solutions, serving as subject matter expert in declared product knowledge areas, across multiple teams
Scope and validate requirements of technical solutions as needed for team initiatives
Develop, implement and test custom solutions in the Marketing Cloud platform, leveraging supported scripting languages, SQL, API and external integrations.
Manage documentation of all solutions and process flows, iterating as required
Regularly communicate with stakeholders regarding the scope, status, and scheduled deployment of team initiatives and performance upgrades
Work across functions with peers in other groups to ensure collaboration for shared goals
Work with senior management and other peers to review past performance and strategically plan for the future
Identify, communicate, and address challenges, solving problems quickly and efficiently before they escalate
Manage human resource objectives by assisting with the selection, orientation, coaching, counseling, and mentoring of other team members, to include communicating job expectations; planning, budgeting, monitoring, appraising, and reviewing job contributions
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
Deliver presentations and demonstrations to senior level business and technical audiences.
Minimal travel required (if appropriate)
Minimum Required Qualifications:
6-7 years of relevant industry experience including expert knowledge in Marketing Cloud advanced implementations, with 5+ years direct experience in the platform
Bachelor's degree or equivalent experience in Business, Marketing, Computer Information Systems, Resource Management, or related field
Demonstrable aptitude in SQL or AMPScript
Demonstrable expertise in Content Builder, Journey Builder, and Automation Studio
Demonstrable expertise in Salesforce CRM reporting & analytics
Highly proficient in MS Office, Google Docs, LucidChart, virtual meeting software
Understanding of the architectural principles of cloud-based platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure and application servers
Demonstrates at least a basic understanding of compliance and data privacy laws
Solid understanding of object oriented programming concepts
Preference will be given to applicants with:
Familiarity with security standards such as TLS, SSL, data encryption
Experience with REST/SOAP API integrations
Project or implementation management experience within SaaS, CRM, MAP (Marketing Automation Platform), especially projects leveraging Marketing Cloud Connect
Systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems.
Experience in setting up and adapting global teams and governance structures
Experience with digital advertising technology implementation technology and operations such as tracking pixels, tags, server-to- server integrations
Experience with mobile app SDKs and API integrations
Experience with tag management platforms and analytic tools
Proficiency with project management tools
Proficiency in Adobe Creative Suite
Any Salesforce Sales or Marketing Cloud Certification
For Colorado-based roles: Minimum annual salary of $104,600.You may also be entitled to receive a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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