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Salesforce.com, Inc Technical Architect, Marketing Cloud in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Description

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!!

A fantastic opportunity has arisen at our Employee Engagement department for an Employee Success Technical Architect (ESTA) to join our team. This is an exciting opportunity to join the Employee Engagement technology team and gain experience with a variety of digital marketing and Salesforce skills. Reporting to the Database & Marketing Operations Manager, the ESTA will be responsible for authoring email journeys and deploying complex marketing automation to help engage and attract qualified candidates globally. The ESTA will build and modify HTML email templates, perform accurate and timely email deployments, strategize and craft new campaigns, manage audience segmentation, and analyze and generate data for reporting. Additionally, the candidate will execute the web strategy for candidate experience programs, our corporate blog and event registration, as well as assist in the development of tools, processes and frameworks to further best practices and deliver operational excellence.

This is a hands-on position with plenty of growth potential, and the opportunity to own and manage initiatives for the greater team. The TA should be comfortable managing and delivering a project alone, while at other times will be expected to work with various teams, managing team dynamics, varying skill sets and changing requirements.

A successful candidate is an enthusiastic problem solvers who thrive on being engaged in all levels of their teams. They possess strong communication and networking skills, and are known for developing lasting and credible alliances. They think quickly under pressure, motivate their peers, and take pride in exceeding expectations.

The Ideal Candidate:

  • Demonstrates an ability to read between the lines, anticipate potential issues, overcome obstacles, and communicate consistently and accurately across various channels

  • Develops a strong network of cross-functional leaders, experts, colleagues, and friends to foster better communication, collaboration, and governance

  • Leverages strong analytical and technical skills to steer team toward exceptional insights, deliverables, and support

  • Possesses a broad technical understanding of Marketing Cloud, Sales Cloud/CRM, and other integrated ecosystems

  • Able to understand complex systems and technical concepts, and in turn explain them to business partners of varying technical abilities

  • Displays excellent verbal and written communication skills, impeccable eye for detail, strong organizational skills with the ability to lead and effectively manage technical discussions with audiences of varying abilities

  • Demonstrates phenomenal leadership skills and ability to inspire team members while being an efficient team player, with the ability to juggle multiple priorities under pressure and tight deadlines in a fast paced, fluid environment

  • Comfortable working independently with little or no supervision while maintaining a high level of efficiency, within a distributed remote and global organization

  • Understands and deals well with rapid development cycles and within shifting priorities; remains flexible and calm in the face of uncertainty

  • Lifelong learner, always improving and picking up new skills

  • Consistently looks for ways to provide value, to both the team and the organization

  • Always curious and looking to learn new technology, and looking for ways to experiment with the new technology

  • Determined to solve even the most unsolvable technological problems

  • Self-motivated and enthusiastic with proven creative and critical thinking capabilities

Primary Responsibilities include:

  • Provide technical consultation on various aspects of marketing automation solutions, serving as subject matter expert in declared product knowledge areas, across multiple teams

  • Scope and validate requirements of technical solutions as needed for team initiatives

  • Develop, implement and test custom solutions in the Marketing Cloud platform, leveraging supported scripting languages, SQL, API and external integrations.

  • Manage documentation of all solutions and process flows, iterating as required

  • Regularly communicate with stakeholders regarding the scope, status, and scheduled deployment of team initiatives and performance upgrades

  • Work across functions with peers in other groups to ensure collaboration for shared goals

  • Work with senior management and other peers to review past performance and strategically plan for the future

  • Identify, communicate, and address challenges, solving problems quickly and efficiently before they escalate

  • Manage human resource objectives by assisting with the selection, orientation, coaching, counseling, and mentoring of other team members, to include communicating job expectations; planning, budgeting, monitoring, appraising, and reviewing job contributions

  • Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.

  • Deliver presentations and demonstrations to senior level business and technical audiences.

  • Minimal travel required (if appropriate)

Minimum Required Qualifications:

  • 6-7 years of relevant industry experience including expert knowledge in Marketing Cloud advanced implementations, with 5+ years direct experience in the platform

  • Bachelor's degree or equivalent experience in Business, Marketing, Computer Information Systems, Resource Management, or related field

  • Demonstrable aptitude in SQL or AMPScript

  • Demonstrable aptitude in HTML, CSS, and/or Javascript

  • Demonstrable expertise in Content Builder, Journey Builder, and Automation Studio

  • Demonstrable expertise in Salesforce CRM reporting & analytics

  • Highly proficient in MS Office, Google Docs, LucidChart, virtual meeting software

  • Understanding of the architectural principles of cloud-based platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure and application servers

  • Demonstrates at least a basic understanding of compliance and data privacy laws

  • Solid understanding of object oriented programming concepts

Preference will be given to applicants with:

  • Familiarity with security standards such as TLS, SSL, data encryption

  • Experience with REST/SOAP API integrations

  • Project or implementation management experience within SaaS, CRM, MAP (Marketing Automation Platform), especially projects leveraging Marketing Cloud Connect

  • Systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems.

  • Experience in setting up and adapting global teams and governance structures

  • Experience with digital advertising technology implementation technology and operations such as tracking pixels, tags, server-to- server integrations

  • Experience with mobile app SDKs and API integrations

  • Experience with tag management platforms and analytic tools

  • Proficiency with project management tools

  • Proficiency in Adobe Creative Suite

  • Any Salesforce Sales or Marketing Cloud Certification

LI-Y*

For Colorado-based roles: Minimum annual salary of $104,600.You may also be entitled to receive a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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