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Oracle Technical Solution Analyst I in Helena, Montana

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 96444BR in the subject line of the email.

Responsibilities

As a Technical Solution Analyst, you provide functional and technical expertise to our clients and collaborate with project teams who are implementing Oracle Cerner software. Much of your time will be spent troubleshooting service requests, retesting workflows, resolving client incidents, and maintaining frontend and backend applications while creating documentation throughout the duration of an issue. As you work with Oracle Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment.

When hired into the Client Services Academy, you reap big benefits. During training, you will gain insights into Oracle Cerner ’s support methodology and work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Oracle Cerner . You will work directly with clients, so strong communication and customer service skills are needed.

Please note, that employer-based immigration sponsorship is not available for this position (e.g., CPT, OPT, J-1, H-1B, TN), and Oracle Cerner is unable to complete any immigration-related paperwork, including but not limited to, DSO paperwork, Form I-983 training plan, SEVIS documentation, etc.

Basic Qualifications

  • At least 4 years total combined related work experience and/or completed higher education including:

  • Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, Software Engineering, or related field; or equivalent, relevant work experience

  • Receipt of the appropriate government security clearance card applicable for your position

  • Due to the client contract you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualifications

  • Proficiency through work experience or academic coursework in a programming language including Java, JavaScript, C++, C#, HTML, XML, SQL, etc.

  • At least 1 year of customer service work experience

Expectations

  • U.S. work authorization required

  • Provide on-call support when needed

  • Willing to work on a flexible schedule as needed

  • Access to a reliable internet connection

  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

  • Perform other responsibilities as assigned

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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