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Cleo Technical Solutions Manager- Req ID #347 in Helena, Montana

Technical Solutions Manager- Req ID #347

United States /

Support – Support /

Full-time

Cleo is a cloud integration software company focused on business outcomes. Every day we ensure that each one of our 4,000+ customer’s potential is realized by delivering solutions that make it easy to create value through the integration of their internal and external systems and ecosystem partners. By providing the industry’s most complete and flexible integration offerings, we are helping our client's build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow.

Simply put, Cleo ... never stops

The Position

The Technical Solutions Manager is a highly motivated professional that will manage an assigned group of cloud customer accounts. The Technical Solutions Manager will be the client’s primary point of contact and is accountable for the customer’s support experience. The Technical Solutions Manager manages general functions while ensuring service levels agreements and contract expectations are met, follow-up items are addressed, and successful coordination occurs across all stakeholders.

What you will be doing

  • Actively listen to, understand, and identify business needs from interaction with customers

  • Excellent communication and interpersonal skills across a wide range of business and technical levels, including Project Management, Support, Services, and Engineering.

  • Provide a central point of escalation for customer concerns. Validate complaints and channel them to the appropriate supervisor/manager.

  • Conduct recurring customer meetings to ensure accountability by providing progress updates.

  • Facilitation and management of meetings.

  • Prepare Joint Resolution Plan to provide visibility intoREDcustomers’ current issues.

  • Build strong, long-term relationships with customers and generate happy, referenceable customers.

  • Continually refine/improve strategy to deliver Cleo-quality support.

  • Perform additional duties, as assigned.

Requirements

  • Bachelor’s degree and/or 5+ years of related experience within a software company or comparable industry.

  • Highly disciplined in being able to plan and prioritize tasks, strong time-management, and timely follow-through.

  • The ideal candidate must have strong attention to details and solid analytic skills.

  • Ability to manage several customer issues at once

  • Detail–oriented with an ability to succeed in a fast-paced ever-changing environment.

  • Ability to travel, on occasion, to customer locations and/or to participate in company-related events.

Benefits

  • Competitive base salary

  • Great Healthcare + Dental + Vision

  • 401k with company match

  • Opportunity to work on large, high impact projects

  • Ongoing training and development

Equal Opportunity Employer: Disability/Veteran

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