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Educational Testing Service UX Designer in Helena, Montana

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include

TOEFL®, TOEIC®, GRE® and Praxis®

. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

Position Summary

ETS’s Product Innovation and Development division is seeking a creative and innovative individual to serve as a UX Designer. We are user-obsessed across all phases of research, design, and development with a focus on developing adaptive and personalized learning products with compelling user interfaces and AI-enhanced experiences. Our products are built on a foundation of learning and cognitive science principles that leverage interactive task design, machine learning, and data sciences to be integrated in various teaching, learning, and assessment solutions.

The UX Designer will work in a cross-functional team of researchers and scientists to (a) identify target market and user segments (b) engage with users in interviews, usability tests and other data collection activities to understand their needs and lead the end-to-end user experience design, wireframing, and documentation for engaging, interactive, and innovative capabilities, (c) Implement best practices for user experience design and (d) collaborate with both internal and external colleagues and consultants to ensure on-time completion of project goals.

The UX Designer collaborates closely with UX Researchers, UI Designers, Developers, and Product Owners.


  • Contribute to the development of the end-to-end user experience process that aligns to business goals and user needs for digital products, websites, and applications, ensuring a seamless and engaging user experience.

  • Develop and optimize Information Architecture to create intuitive and efficient experiences.

  • Create user flows, wireframes, interactive prototypes, and other documentation, to effectively communicate experience concepts and principles.

  • Contribute to and participate in usability testing sessions to help advance and iterate on designs based on user feedback.

  • Conduct the appropriate type of audit (competitive, heuristic, usability) to gather insights and validate design decisions.

  • Collaborate with UX researchers, UI designers, learning scientists, instructional designers, developers, and product owners in cross-functional agile teams to ensure the successful implementation of a product that adheres to business goals and conforms to ETS’ technical, accessibility, and architectural standards.

  • Create and maintain UX documentation, including user flows, sitemaps, annotated wireframes, and design requirements to effectively collaborate with cross-functional teams.

  • Stay at the forefront of UX trends, patterns, and best practices to help foster innovation within the team.

  • Remain current with usability and accessibility guidelines that change with evolving and emerging technologies.

  • Advocate for user-centered design and research principles and best practices, ensuring that the user's perspective is integrated into all design decisions.

Education, Certifications, or Special Licenses:

  • Bachelor’s or higher in User Experience, Human-Computer Interaction, Computer Science, Learning Sciences, Cognitive Science, or related creative field.

Relevant Years of Experience:

  • At least 3 years of professional experience in UX design, or similar role with a proven track record and a robust portfolio demonstrating a history of impactful, results-driven, and innovative solutions. Candidates with less or more experience will be considered at the appropriate level.

Required experience and skills:

  • Proficiency in design tools, including but not limited to Figma (required) and Adobe Creative Suite.

  • Knowledge of accessibility and usability best practices.

  • Experience assisting in requirements-gathering sessions, usability testing, and building prototypes.

  • Experience designing for responsive products and mobile/desktop applications.

  • Ability to work collaboratively and effectively in agile teams and with cross-divisional stakeholder groups.

  • Strong problem-solving and analytical skills

  • Understanding of user-centered design principles, design thinking methodologies, and usability best practices.

  • Knowledge of usability test methods and best practices to contribute to the gathering of user insights, and application data-driven insights to inform design decisions.

  • Ability to articulate user experience concepts and decisions to cross-functional teams.

  • Experience working with AI, ed-tech, teaching and learning, and/or language learning a plus.



ETS believes in a Total Rewards philosophy for our employees, and they include:

  • Health, Vision, Dental insurance plans to choose from

  • Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!

  • Generous PTO and vacation time to balance your work and life

  • Additional 8 hours of PTO for volunteer work

  • Retirement plan (401(a)) and traditional Roth (403b) with company contribution

  • Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

  • Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.

  • How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!

  • Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.