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TTEC Vice President, Infrastructure (US Remote) in Helena, Montana

Vice President, Infrastructure (US Remote)

At TTEC, we’re all about the Human Experience. Elevated. As the Group Vice President, Infrastructure (Denver, CO or remotely in the US) you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

You’ll be responsible for leading global infrastructure that enable business capabilities and services across the enterprise. You will focus on providing a highly reliable and secure infrastructure environment supporting internal and customer solutions leveraging modern and emerging technologies, scaling operations, and partnering closely with business and functional stakeholders.

Reporting to the CIO you will impact the business through strategy definition and delivering next generation infrastructure capabilities and services required to support current and future solutions enabling business growth.

During a Typical Day, You’ll

  • Set the mission, vision, and strategy for the Infrastructure organization to maximize the success of business and enterprise IT initiatives.

  • Evangelize the vision and strategy for on-premise, hybrid, and public cloud infrastructure services.

  • Drive the adoption of automation solutions and CI/CD capabilities for the delivery teams and standard IaaS and PaaS capabilities.

  • Collaborate with application, security, and operations teams to define and deliver the technology roadmap and target architectures.

  • Provide leadership to enable effective technical troubleshooting and resolving complex technical problems.

  • Work closely with M&A teams and respective stakeholders directing technical integrations of new company acquisitions

What You Bring to the Role

  • Minimum of 15 years in infrastructure engineering leadership

  • Broad knowledge of network design, configuration, operations, and administration

  • Experience administering and designing public cloud operations

  • Demonstrated understanding, thought leadership, and experience with DevOps, CICD, and Agile principles

  • Deep understanding of server, serverless, and container operating environments

  • Demonstrated proficiency in the ability to provide tactical response and appropriate judgment during faced-paced crisis incidents in a timely manner

  • Experience working with global teams consisting of internal employees and external service providers

COMPENSATION & BENEFITS

The anticipated starting salary range for individuals expressing interest in this position is $200,000-$250,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

  • Medical, dental, and vision

  • Tax-advantaged health care accounts

  • Financial and income protection benefits

  • Paid time off (PTO) and wellness time off

About TTEC

For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing

#LI-RemoteUS

#LI-AF2

#mogul

Job: Information Technology

Title: Vice President, Infrastructure (US Remote)

Location: CO-Englewood

Requisition ID: 03ETB

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