Travelers VP, Value Stream Lead- Experience Enablement in Helena, Montana
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
$176,600.00 - $282,600.00
What Is the Opportunity?
Travelers is seeking a VP, Value Stream Lead- Experience Enablement to drive the vision, strategy, and execution of creating and improving enterprise digital experience capabilities for Travelers’ prospective customers, existing customers, agents, and employees. In this highly visible position, you will be responsible for ensuring the Value Stream itself is correctly defined, mapped, optimized, managed, and improved upon over time. You will apply strong technical acumen, breadth, and leadership to lead and partner with functional counterparts across all functions of Travelers to effectively define, plan and deliver solutions and new capabilities that support business outcomes in service to Travelers’ strategy.
This role is a highly collaborative, strategic role that is at the center of how Travelers enables digital experiences for our prospective customer, existing customers, agents, and employees. Ideal candidates will have demonstrated experience in digital transformation, the ability to drive strategic decisions,
and a strong story telling ability.
What Will You Do?
Oversee the technology body of work conducted within a large or complex Value Stream; accountable to lead, define, communicate, and champion work spanning across teams working toward common business outcomes that typically impact multiple business units, stakeholders and products.
Accountable to create and develop holistic application / capability technology strategy, in conjunction with Enterprise Architecture and Strategy leaders, including the solution architecture and roadmap for achieving the strategy, vision and business outcomes; articulate the Value Stream vision and strategy effectively to teams and executive-level stakeholders; stewardship of technical assets to ensure stability, availability, scalability and maintainability.
Partner with multiple functional leaders to effectively define, plan and deliver technical solutions that support business outcomes.
Effectively drive, manage, implement and track a portfolio of deliverables features and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance, automating across life cycles, and adjusting the overall roadmap of deliverables as needed.
Support the prioritization of interdependent Circle / Team of Teams technology backlogs, addressing risks and dependencies to defined outcomes and ensuring overall alignment with technology and business strategy; make trade-off decisions to balance quality, cost, and timelines to maximize value; utilize and adhere to technology standards.
Lead and identify innovative solutions both internally and in the external marketplace; ensure competitive and industry benchmarking of critical technical knowledge and capabilities.
Responsible for technical resource allocation, including vendor management, on-boarding, performance management, and offshore approach/structure.
Manage multi-team dynamics; remove impediments to teams’ success and assist in conflict resolution, issue and dependency management; collaborate with other team members and neighbors to improve team velocity.
Build and foster collaborative relationships across other Value Streams, business areas and with key partners, with the ability to influence executive-level leadership.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
15 years of people leadership/management experience.
A breadth of experience across all elements of digital experiences including MarTech, Access and Identity, Agency Lifecycle Management, Digital Brand, and Employee Experience.
Experience with User Experience.
Experience with AWS (cloud journey, simplification, modernization).
Strong technical skills and a deep strategic mindset.
Proven analytical skills and experience making decisions based on hard and soft data.
Strong knowledge of the Line of Business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives.
Job Specific Technical Skills & Competencies
Experience building technical platforms (as opposed to end-product development) that will be utilized by technology teams to build products and customer experiences for end clients.
Business and Technical Depth: familiarity with customer and agent, insurance operations, responsibility for the overall technology strategy (for specific platforms supported like Travelers.com)
Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the Value Stream
Change Agent: Strong change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.
Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy. [Cross functionally]
Ability to influence across multiple stakeholders with a client and customer focus mindset
Ability to span product management and technical roles
Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
Collaboration: Expertise working with others in a cross-functional multi-team environment.
Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.
Ability to challenge effectively and bring diverging points of view together (business & technical perspectives)
Ability to drive consensus, influence decisions, gain buy-in, and use sound judgment to identify solutions.
Ability to make complex decisions in ambiguous situations. Ability to connect the dots and see a long-term vision.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .