Highmark Health Associate IT Infrastructure Analyst in Home, Montana
HM Health Solutions
Job Description :
As part of the IT Service Management team, this associate analyst will function as a team member of the IT Service Management department within the Enterprise Data Center Cloud Operations Division. This role will ensure proper governance and related improvements to ensure the quality of services delivered to our customers and partners. This individual must work in accordance with defined IT Service Management standards and best practices. This role will support the payer and clinical businesses in the change enablement and service level management processes.
Responsible for assisting with process design and continual service improvement.
Interfaces with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions
Coordination of changes and ensuring compliance with specified change/release management windows.
Plays the role of change agent/champion in support of the process.
Assisting with the Service Level Management process via fulfilling requests.
Creation of reports in support of the change management process.
Monitor change data throughout the lifecycle of the changes.
Ensures compliance with the change enablement and service level management processes as defined in standards and procedures.
Manages the ITSM tool change record queues to ensure timely turnaround and analysis of change records.
Provides the initial acceptance of change records ensuring appropriate classification relative to scope, urgency, and priority.
Consults with users of the ITSM Change Management module or the change management process.
Other duties as assigned or requested.
High School Diploma or equivalent
0-1 year experience in Information Technology
Bachelor’s Degree in Information Technology or related field.
3 years of relevant experience
Understanding of ITIL Methodologies and Principals.
ITIL v4 Foundations Certification
Customer Service Orientation.
SharePoint or Excel skills
Continual Service Improvement
Good analytical skills – problem solving
Detail-oriented and self-motivated.
Excellent technical writing and verbal communication skills
Commitment to continuous learning
Positive customer orientation
Ability to work independently as well as collaborate on teams
Word, Powerpoint, Tableau, and Visio skills.
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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Req ID: J194623