Dematic Account Manager 2 - Sprocket CMMS Sales Representative (MT) in Kalispell, Montana

Account Manager 2 - Sprocket CMMS Sales Representative (MT)

  • Functional Area: Customer Service

  • Location: USA - MT - Kalispell

  • Req ID: 52780

  • Job Type: Regular

  • Job Time: Full-Time

  • Experience Level: Mid Level

  • Required Education: Bachelors Degree or equivalent experience

  • Required Travel %: 40.00

Company Description:

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located across the globe. Dematic has implemented more than 4,500 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Grand Rapids, MI, Dematic is a member of KION Group, a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.

Job Description:

Dematic Corp. has an immediate need for a Sprocket CMMS Sales Representative located in our Bigfork, MT office. The business title is Account Manager 2. The candidate will be accountable to handle non-MHE Sprocket Sales and responsible for generating revenue by soliciting and obtaining leads/prospects for Sprocket CMMS. The candidate must be able to intuitively understand and interpret technical requirements from prospects, provide technical information based on customer requirements and demonstrating Sprocket Software based on the prospects needs. This Sales position requires knowledge of software and facility maintenance processes to effectively demo the software.

The candidate will meet sales goals by applying and refining his/her closing skills, prospecting skills, technical software understanding, people skills, customer focus, facility management processes, and have a motivation to hunt down new sales opportunities.

Key Responsibilities:

  • Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.

  • Assist in software solutions marketing initiatives, website content, and SEO

  • Participate in Dematic trade show events and other launch activities

  • Conduct customer demos of the Dematic CMMS product line

  • Assist with planning and executing sales and learning workshops for prospects and customers

  • Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, providing technical information and explanations, and preparing quotations/proposals.

  • Maintain relationships with existing customers to offer additional products and services

  • Network to build new relationships with prospective companies and partners

  • Assist Dematic other internal sales channels with product questions and demonstrations

  • Update job knowledge by studying new product descriptions, participating in educational opportunities, and participating in Software planning meetings.


A four year Business, Marketing, or Computer Science degree is preferred. Customer Service, Partner/Client Relationship work experience a strong plus.

Knowledge and Experience:

  • Self-starter with the ability to learn quick and focus on target goals

  • Excellent written and verbal communication skills and day-to-day management and communications is a must

  • Successfully present to and learn from customers for better software demos

  • Demonstrate outstanding team work skills with the ability to improve interaction and efficiency

  • Demonstrate success leading customer software implementations

  • High attention to detail with solid organization, project management, and planning skills

  • At least 2 years of experience in Enterprise or B2B software sales/marketing

  • Ability to use office software applications and CRM software

  • Must be customer service oriented

  • Comfortable reaching out to new prospects from website visits, trade shows, and cold calls

  • Ability to travel up to 50%

  • Experience with international business setting

Job Family Responsibilities:

Supports the unit by achieving or exceeding assigned individual sales goals. Maintains current knowledge of market conditions and competitors activities to develop sales plans that achieve or exceed sales goals. Implements an account development plan that optimizes revenue growth, profitability, and customer satisfaction/loyalty directly or through channel partners. Tracks ongoing business results compared to the plans established goals and executes corrective action(s) when needed. Initiates / builds / maintains long-term relationships with the appropriate account decision makers directly or through channel partners. Participates in client presentations articulating the value proposition of product / solution / service offerings. Supports the handling of customer complaints and equipment problems.

Key Responsibilities:

Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Refers semi-complex, unusual problems to others. Identifies and resolves readily identifiable, clearly-defined problems.


Typically BS/BA in related discipline or advanced degree. Certification may be required in some areas.

Knowledge and Experience:

Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments. Successfully applies knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Typically 2-5 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable.

Direction of Others:

May provide general guidance or train lower level support staff.

Key Working Relationships:

Primarily intra-organizational contacts and some external contacts.

General Requirements:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.