LOYAL CARE IN HOME ASSISTANCE Care Coordinator in KALISPELL, Montana

This is a full time position with a in-home care agency. As a Care Coordinator the job duties include: To provide the highest quality customer service and service recovery to client, referral sources and employees as evidenced through documentation with the Customer Relationship Management software and tools. To foster a welcoming, warm work environment and culture of compassion, learning and teamwork. To provide support to administration, clients and caregivers via accurate, timely schedules, service calls, and daily handling of questions, concerns and issues.Act as first contact with clients, caregivers, applicants, and inquiries when at the front desk by answering phone calls, emails, texts, and greeting visitors. Assist administration with daily tasks and special projects. Coordinate with the administrator consistent tasks related to recruiting employees. Provide some coaching and feedback to caregivers related to client assignments. Collect caregiver time sheets and conduct weekly payroll for caregivers and provide payroll report to accounting. Assist administration with coordination of orientation and training for employees. Schedule and assign qualified caregivers with clients using Customer Relationship Management software: Search, match and present assignments to caregivers; Confirm the shifts with clients and caregivers with phone calls and e-mail; Prepare caregivers by providing details, (care plan, calendar of assignments, schedule, directions/location, and other pertinent data); Assignments change and provide prompt attention to changing schedules and caregivers to notify clients; Problem solving on a regular basis to fulfill assignments with exceptional care and maintain consistent quality service; and Distribute client and caregiver surveys, and other pertinent customer appreciation material.Wage: $12-$15 per hour DOE