Community Medical Services Client Navigator in Kalispell, Montana
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CLIENT NAVIGATOR JOB SUMMARY
The Client Navigator, as part of a team, is responsible for providing client and staff safety and engaging with clients to maintain a safe and secure environment for clients, visitors, community members and employees of Community Medical Services. In this role, the Client Navigator performs routine patrol of the assigned location to ensure safety of clients, client adherence to policies (i.e. no smoking/loitering), general cleanliness of clinic grounds. The Client Navigator engages with clients to provide support and redirection, as necessary and appropriate. The Client Navigator must demonstrate the appropriate level of professionalism and self-initiative in maintaining appropriate boundaries with clients, and successfully performing all security functions, duties, tasks, assignments, responsibilities following well-established procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes the following. Other duties may be assigned)
Circulate around assigned property/location and among clients, visitors, community members and employees to ensure adherence to company policies, ensure client safety and safety of clinic.
Engage with clients to provide notice of rule infractions or violations and provide support to ensure violations are not repeated.
Demonstrate initiative in ensuring cleanliness of grounds (i.e. picking up trash, notifying leadership of maintenance needs) to ensure high-quality experience for clients and visitors, and compliance with location rules and regulations.
Ability to provide exceptional customer service by anticipating potential client issues, providing support and redirection of unwanted behavior, and making recommendations.
Work closely with the administration to enforce discipline, ensure compliance with company regulations, and promote a positive recovery environment.
Attend and participate in all required clinical staffings, trainings and staff meetings, as directed by leadership team.
Work as a team member to provide safe/positive work environment for clients, staff and the public.
Engage escalated clients by using verbal de-escalation techniques and encouraging them to speak with counselor, or engage in other support services, as needed.
Call police or fire departments in cases of emergency, such as medical emergency, fire or presence of unauthorized persons, as directed by leadership team.
Write reports of daily irregularities, such as equipment or property damage, theft, the presence of unauthorized persons or unusual occurrences.
Perform special assignments, projects, and other duties as assigned.
Maintain confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2
Ability to stand, sit and walk to patrol clinic and clinic grounds.
Culturally competent and sensitive to clients individualized treatment needs.
Maintain professional boundaries, appearance and personal conduct at all times.
Excellent communication skills, including ability to respond to members with patience, objectivity and a nonjudgmental attitude.
Ability to interact with clients in a friendly, helpful, and courteous manner.
Ability to enforce policies, resolve conflict and assist with client altercations and crisis episodes.
Ability to establish and maintain effective working relationships staff and management.
Ability to communicate clearly and effectively between all staff competencies and positions.
Ability to handle sensitive material, in doing so, remaining confidentiality at all times.
High school diploma or the equivalent.
Must possess strong customer service background.
Must be 21 years of age.
Ability to work Saturdays and federal holidays.
Previous safety, law enforcement, or customer service experience preferred.
Experience in similar type of position preferred. Experience with substance use disorders preferred, but not required.