Job Information
Weyerhaeuser Customer Service Representative in Kalispell, Montana
Weyerhaeuser has an excellent opportunity for a Customer Service Representative with our MDF sales teamlocatedin Columbia Falls,Montana. Our Plywood facility produces high-quality products which are sold to customers across the United States and Canada. Our plywood is primarily used in the transportation, recreation, and commercial industries. Our MDF plant produces high-quality fiberboard which is sold to manufacturers of furniture, cabinets, and other wood-based products throughout North America.
The Customer Service Representative has a key role in Weyerhaeuser’s Panels business. The successful candidate willbe responsible forsupporting our fast-paced sales team in customer service, order entry and managing warehouse inventories. This person willassistcustomers with telephone sales or service inquiries, provide sales and marketing communication with other associates,assistwith order-entry, and manage orders. Excellent computer skills arerequiredto develop and generate sales and inventory reports, while supporting the development of sales presentations and organizing customer events and training.In the process of performingall these functions, the successful candidate will strive to gain product knowledge and learn all aspects of the business.
Location:This position is located in our Columbia Falls, MT office. Employees will work in the office Tuesday through Thursday; remote work Mondays and Fridays
Responsibilities: * Acts as point of contact for customers, taking ownership of interactions. Troubleshoots simple to complex customer orders and problems, escalating situations appropriately and needing guidance with only the more complex or unique issues. Resolve customer issuesin a timely mannerwith very few errors. Effectivelysubmitsnew customer requests through SAP transaction (MDG). * Uses broad knowledge of customers, procedures, products, and services,demonstratingcompetency in these areas to build rapport, provide customer service and meet customer needs. * Develops basic knowledge,relationshipsand position of influence to proactively promote full range of products to established and prospective customers. * Executes promotions, specials, market pull through activities, and updates to products/pricing/service. * Collaborates to build andmaintainstrong relationships with peers, coworkers, internal/external customers, and broader Weyerhaeuser team members.
Required Skills
- High School Diploma or GED equivalent isrequired.
- 1-3 years building products or industry experience in customerservice relatedfield OR 1 years successful experience in WY Customer Service Rep I role.
- Experience in sales support and/or sales role preferred.
- Computer proficiencyincluding Office, Excel, Word, and Web-based programs.Proficiencywith SAPpreferred, butnotrequired.
- High levelof initiative, self-motivated and able to work independently.
- Strong organizational skills with the flexibility to promptly respond to customer’s needs.
- Good problem-solving skills; proactive in solving customer issues; uses positive approaches in managing conflict.
- Ability to work well with Sales Reps, members of the production team and customers.
- Process information with a high degree of accuracy and attention to detail
- Communicate in a clear and concise manner both verbally and in writing.
- Strong time management skills and successfully manage multiple tasks simultaneously.
- Professional phone skills
- Willingness to cross-train in other positions About Weyerhaeuser We sustainably manage forests and manufacture products that make the world a better place.We’reserious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference. We know you have a choice in your career. We want you to choose us.
About Wood Products We'vebeen delivering quality building products and solutions to our customers for more than 100 years. From builders and dealers to specifiers and homeowners, we offer exceptional product performance and unparalleled support. *For more than a century,we’vebeen building our reputation as a leader in sustainable wood products. * Compensation:This role is eligible for our annual merit-increase program, and we are targeting a salary range of $48,175 to $72,193 based on your level of skills,qualificationsand experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting5% of base pay. Potential plan funding may range from zero to two times that target. Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career. Retirement:Employeesare able toenroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary. Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with3-weeksof paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin toaccruevacation for future use.We also recognize eleven paid holidays per year, providing a total of 88 holiday hours. Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values, and we strive tomaintaina culture where all our people feel a sense of belonging,opportunityand shared purpose. We are committed to recruiting a diverse workforce and supportingan equitableand inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.
Job: *Customer Service, Design, Sales & Marketing
Title: Customer Service Representative
Location: MT-Kalispell
Requisition ID: 01021931