Express Employment Professionals Customer Service Tech 1 & 2 in Kalispell, Montana
Express Employment Professionals is hiring a Tech Support Representative for a computer service company based in Kalispell!
Work schedule: Full-time; Monday-Friday 9:00 AM - 6:00 PM and a rotating Saturday from 8:00 AM - 5:00 PM
The goal is to create value for customers that will help preserve the company’s reputation and business. The ideal candidate would have good technical knowledge or a desire to learn. They would have a knack for communicating effectively and patiently with customers to understand the problem and explain its solution.
Serve as the first point of contact for customers seeking technical assistance for in-store, telephone or email Perform troubleshooting through standard diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT, Cellular and Consumer Electronics products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Sharing support duties with other team members Requirements:
Experience in customer support or as a help desk technician Tech-savvy OR the desire to learn and obtain a working knowledge of computers, mobile devices, and other tech products Ability to work with customers and diagnose and resolve tech issues after training Lift and move 30-50 lbs
Take the first step to success and Apply Online Now or call Express Employment Professionals at 406-257-2255 to get started today!
Express Employment Professionals can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support.
Locally owned. Working with local companies. Putting local people to work.