CITYSERVICEVALCON LLC Dispatch Manager Kalispell in KALISPELL, Montana
CityServiceValcon is accepting applications for a Dispatch Manager at the Kalispell Office.Job Summary"Care and nurturing of existing transportation customers through leadership and direction of CSV's dispatch staff while maximizing transportation revenue. Essential Function:Provide outstanding service and quality products in a professional and profitable manner with honesty, integrity, teamwork, employee development and excellence in relationships.Duties and ResponsibilitiesManage CSV's dispatch department.Learn and understand CSV's employee policies and procedures.Hire, train, manage and schedule CSV dispatch personnel according to CSV employee policies and procedures. Insure that each day's shifts are covered. Learn and understand CSV's dispatch and software procedures. Train personnel in CSV's dispatch and software procedures.Insure that each order placed or generated in-house is completed.Learn and understand DOT hours of service requirements as it pertains to driver scheduling. Insure that CSV is dispatching orders that comply with these requirements.Work with Transportation manager to develop driver schedule that parallels expected customer demand. Practice positive driver interaction to promote CSV core values. Communicate potential driver issues with Transportation Manager.Understand CSV's driver and truck asset placement. Make suggestions to optimize deliveries according to load size, variable cost structure, and equipment utilization.Understand CSV's supplier and terminal relationships. Promote CSV's reputation in our dealings with various terminals. Understand CSV's freight table and legal load weights per truck given the delivery area. Maximize CSV trucking revenue. Insure billing for ancillary services such as pump off, split delivery and split load charges, minimum freight charges for a full tariff load, and stand-by charges. Oversee and instruct dispatch personnel in these areas. Communicate with CSV billing/invoicing department as necessary.Review common carrier invoices to insure proper billing. Understand CSV's supplier allocation communication procedures. Implement changes as required.Represent CSV to our customer base. Keep good customer relationships in mind with any customer interaction. Work with marketing staff to develop and co-ordinate best in class deliver system. Notify marketing staff of any issues for follow up.Understand terminal positions as it relates to CSV's customers "best buy". Try to deliver the best priced product whenever possible. Communicate noticed changes in customer behavior to marketing staff. Facilitate scheduling of maintenance for CSV's truck fleet with driver staff as instructed by Transportation or Fleet manager. These duties are not necessarily complete and will be changed or expanded from time to time by management.CityServiceValcon ClassificationPay Structure: Salary exempt from overtime. Pay Rate: Depends on ExperienceVacation: As per CityServiceValcon's then current policy for all employees.401-K: As per CityServiceValcon's then current Policy for all employees.Medical Insurance: As per CityServiceValcon's then current Policy for all employees. Cafeteria Plan: As per CityServiceValcon's then current Policy for all employees.