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Dayspring Restoration Emergency Service Production Manager in Kalispell, Montana

Emergency Service Production Manager Mitigation · Kalispell, Montana

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Department Mitigation

Employment Type Full-Time

Minimum Experience Manager/Supervisor

Compensation $55k to $65k, DOE + bonus

General Summary:

The Emergency Services Production Manager is responsible for the oversight and management of the people and project cycle of water and fire-related restoration. This person must embody compassion and clear and effective communication with a diverse group of people. This position will provide direction and coordination of all field, and in-shop, activities related to crews and any coordinated subcontracts, as well as keeping track of digital contents inventory.

This position will partner with other estimators, production managers, and the Contents team to ensure a high level of customer satisfaction in all phases of Water and Fire damage Restoration; This person should have a demonstrated experience handling insurance claims in the residential restoration industry with sufficient knowledge ofwater and fire damage restoration. And also have experience in team development, hiring, and training. Occasional travel may be required to other locations within the region (training) and throughout MT for large loss opportunities.

Overall Responsibilities:

  • Build customer rapport by ensuring a high level of quality and service at each stage of the process.

  • Utilize Xactimate to write professional, well-organized, detailed, and accurate estimates. Preferred, though not required.

  • Maintain acceptable sales levels and profit margins

  • Pre-planning jobs - materials, labor, etc. to meet expected profitability goals

  • Create in writing and effectively communicate a production schedule for every job

  • Locate and utilize subcontractors and initiate subcontractor agreements

  • Create change orders as needed and invoices for completed jobs

  • Provide timely communications with customers, subcontractors, adjusters

  • Organize and manage multiple contents and cleaning projects simultaneously

  • Utilize CRM job management software (Solitaire/DASH experience a plus). Maintaining detailed job notes and job status updates.

  • Explain procedures for handling non-salvageable items

  • Responsible for visiting job sites as needed, ensuring a clean and safe environment

  • Be available for on-call emergency services and after-hours work

    Job Requirements

  • Understand and honor our goal of excellence in all that we do. Expect that of self and others.

  • 2+ years experience with invoicing and/or estimating (Xactimate preferred)

  • 2+ years experience in team management

  • Professional in dress and demeanor

  • Experience handling contents cleaning and restoration preferred.

  • Experience writing insurance claim estimates using Xactimate estimating software

  • High level of accountability for self and others

  • Proven ability to work independently

  • Proven leadership skills. Provides team with clear direction and expectations as need. Removes obstacles that lead to failure.

  • Ability to train and coach process, protocol, and policy as needed

  • Ability to handle multiple tasks and meet deadlines

  • Significant physical demands of material handling (packing and moving from one location to another)

    Benefits:

    • Training Classes

    • On-the-Job Training Program

    • Uniform Provided

    • Phone stipend eligibility based on the position

• Health benefits

• Paid time off and six paid holidays

• Retirement, company match after one year

Dayspring Restoration is Montana's #1 Disaster Restoration business, and we maintain this high mark through our great people. We hire only the highest quality individuals to serve our customers. Therefore, candidates will be required to pass a motor vehicle record and criminal background check.

More information about Dayspring is available on our website www.calldayspring.com.

Dayspring is an equal opportunity employer that is committed to a drug-free workplace.

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