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Flathead Valley Community College Financial Aid Specialist I in Kalispell, Montana

JOB TITLE:
Financial Aid Specialist I

DEPARTMENT:
Financial Aid

PAY GRADE:
32

PAY RANGE:
$12.00 - $15.00 depending on education and experience, 40 hours per week, benefit-eligible

Generous Benefits includes:
Health/Vision, Dental, Life/ADD & Long-term Disability Insurance: Generous Employer contribution toward the cost of this benefit
Vacation Leave: Earn up to 15 days per year
Sick Leave: Earn up to 12 days per year
Holiday Leave: 12 per year
Retirement: Participates in MT Public Employees Retirement System; AND Employer match up to 7% for 403(b)
Tuition Waiver: Employee plus up to two legal dependents

FLSA:
Hourly/Non-Exempt

CLOSING DATE:
Open Until Filled; however, the first review of application materials received is September 17, 2020

SUMMARY:
The Financial Aid Specialist provides one-on-one assistance regarding financial aid to assist and support students achieve in college.

ESSENTIAL FUNCTIONS:
Performs as primary point of contact and provides information regarding financial aid opportunities and other student services to prospective students and their families.
Provides quality customer service in a professional, helpful, and courteous manner.
Analyzes complex student situations with students regarding Satisfactory Academic Progress, eligibility, and FAFSA information against their tax returns and supporting documentation.
Assists with monitoring admissions information of aid applicants for completeness and monitoring of student files.
Develops and updates our annual forms and publications for accuracy, ease of use, and processing flow.
Maintains the financial aid webpages and ensures the pages are updated with current information and forms.
Performs a variety of clerical duties including but not limited to handling communications, various filing responsibilities, bulk mailing duties, address changes, processing mail, managing office supplies, and maintenance of administrative records.
Maintains and processes confidential student records.
Maintains an accurate recordkeeping and organizational system.
Works closely and cooperatively with campus departments, faculty, and staff on program matters, academic calendar dates and deadlines, and other college related compliance matters.
Participates actively and with initiative in continuous improvement efforts, including capitalizing on technical solutions to provide efficient and quality services.
Establishes timelines and initiates effective and timely communications to assure sharing of information.
Cross trains to perform other departmental and team functions; backfills for staff as needed.
Works collaboratively and actively participates in a climate that promotes and supports innovation and improved services to students, faculty, and the community.
Performs other duties as assigned.
Reports to the Financial Aid Director.

MINIMUM QUALIFICATIONS:
Associate’s degree AND one year of financial/customer service work experience; OR,
High School degree or equivalent and three years of financial or customer service related work experience; OR,
An equitable combination of three years of higher education AND/OR financial or customer service work experience.

PREFERRED QUALIFICATIONS:
Experience working with financial aid programs and software systems
Experience working with federal tax returns, W-2s, 1099s, and other related documents
Higher education course work

KNOWLEDGE, SKILLS, AND ABILITIES:
Skill in providing quality customer service to all customers. This includes in person, over the phone, and using electronic communications
Skill working under deadlines with high degree of attention to detail and accuracy
Ability and willingness to serve as a representative for the College by interacting appropriately with the public, students, potential students, and College community
Demonstrated skill in creating and managing a work climate of collaboration, collegiality, and teamwork
Ability to be adaptive in a continuously changing and fast paced environment
Skill and ability to operate a variety of computer applications including, but not limited to, Microsoft Office and information systems
Skill and ability with general office practices and procedures
Ability to work within policies and procedures of FVCC
Ability to maintain effective and positive professional relationships with staff, students, and public
Demonstrated communication and interpersonal skills
Ability to work effectively with people from a variety of culturally diverse backgrounds
Ability to maintain a high degree of confidentiality and be FERPA compliant
Ability to maintain regular and acceptable attendance levels
Ability to successfully pass a criminal background check
Ability to respond in the event of an emergency
This is a Medium Duty job, according to the Selected Characteristics of Occupations Defined in the Revised Dictionary of Occupational Titles, U.S. Department of Labor and Industry. Medium Duty involves exertion of 20-50 pounds of force occasionally, and/or 10-25 pounds frequently, and/or up to 10 pounds continuously to move objects

APPLICATION PROCEDURE:
In order to be considered for this position, applicants must apply online at www.fvcc.edu/jobs; paper submission of applications or resume materials are not accepted. FVCC does not retain application materials for future consideration.

Additionally, applicants are required to submit the following documents by uploading them to the online application (NOTE: FVCC's applicant tracking system will time-out after 45 minutes of inactivity. Please have your documents ready to upload before you click the Apply button.) :

Letter of application indicating how you meet the minimum qualifications and detail your work experience as it relates to the position's Knowledge, Skills and Abilities; AND

A current, comprehensive resume; AND

Unofficial transcripts for ALL degrees held--if more than one transcript combined them and upload as one document. (As a condition of employment, the successful candidate will submit official transcripts for all degrees held to FVCC HR prior to hiring. Only transcripts from accredited institutions will be accepted.), AND

Three professional references, with complete contact information, must be provided on the application form. Professional references must be individuals most familiar with applicant's work experience, skills, and work behaviors and supervisory experience.

EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION: FVCC is an equal opportunity employer and affirmative action organization. It is FVCC's policy that all individuals are entitled to equal employment opportunities regardless of race, color, religion, creed, political ideas, sex, gender identity, sexual orientation, age, marital status, veteran’s status, service in the uniformed services as defined by state and federal law, physical or mental disability, national origin or ancestry except as authorized by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs, as required by federal and state laws.

EMPLOYMENT SPONSORSHIP: FVCC is not able to sponsor individuals seeking employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

EMPLOYMENT VERIFICATION'S, REFERENCE CHECKS, AND CRIMINAL BACKGROUND CHECKS: Prior to any offers of employment, FVCC conducts thorough employment verifications and reference checks and may contact organizations and individuals not listed on an applicant's application or resume. Additionally, FVCC conducts post-offer criminal background checks.

FVCC BOARD POLICY: The FVCC Board Policy Manual is available to review at: https://www.fvcc.edu/about-fvcc/board-of-trustees/fvcc-board-policy

REASONABLE ACCOMMODATIONS FOR PERSONS WITH DISABILITIES: FVCC provides reasonable accommodations upon request to qualified individuals with disabilities during all phases of employment including the application and selection process. No applicant will be penalized as a result of such a request.

VETERANS' PREFERENCE ACT: Preference applies in hiring and provides a uniform method by which special consideration is given to qualified Veterans. Veterans’ Preference laws do not, however, guarantee Veterans a job, nor do they give Veterans’ preference in internal actions such as promotion, transfer, reassignment, and reinstatement. I understand that applying for a preference is voluntary and that all information related to a preference is confidential and used only during the hiring process; the information will be maintained in a separate confidential file. To claim Veterans' Preference, you must complete the Veterans' Preference Form (form is available at: https://www.opm.gov/forms/pdf_fill/SF15.pdf) and email it along with document(s) that verify your eligibility for employment preference to Jobs@fvcc.edu. Claims for Veterans' preference must be received by Human Resources prior to position closing date.

WINDFALL ELIMINATION PROVISION: Based on the Windfall Elimination Provision, I understand my employment may not be covered by Social Security. To learn more about the Windfall Elimination Provision click https://www.ssa.gov/pubs/EN-05-10045.pdf.

AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

EEO/AA

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