The HealthCenter Financial Services Representative in Kalispell, Montana


The Digestive Health Institute of Montana offers comprehensive gastroenterological care from the medical management of common digestive complaints to complex disorders of the digestive system and liver. The Digestive Health Institute is seeking those interested in joining a dynamic and growing clinic to fill an Office Assistant position. Our clinic has 10 providers, many with sub-specialties in gastroenterology. The office environment is fast paced with heavy patient volume. A successful candidate will have the ability to adjust to changing work environments, desire the opportunity to cross-train on different roles and responsibilities, and work well in a dynamic team oriented environment.



  • Partner with DHIM leadership and preregistration staff to ensure accurate entry/verification of patient demographics and insurance information in computer systems.

  • Oversee patient financial clearance functions including verifying active insurance, checking benefits eligibility, and obtaining any needed prior insurance authorizations for services. Maintain confidentiality in matters relating to patient and family healthcare, psychosocial, and financial information.

  • Meet with patients to discuss estimated cost of procedures and patient’s financial obligations.

  • Work closely with patients and HealthCenter/KRH revenue cycle departments to resolve account balance issues and establish payment plans.

  • Support billing staff in charge capture, claims processing, and coding for services rendered. Monitor clearinghouse error reports and ensure timely corrections. Oversee denial management process for department.

  • Support business and billing transactions in the clinic, ensuring patient account, accounting, and billing process information is correct. Assist with time-of-service collections (co-payments and payments on patient accounts), processing payments and preparation of deposits.

Schedule: Full-Time; 80 hours per pay period; M-F; hours between 8:00am and 5:00pm


Minimum Qualifications:

  • Experience in clinic or hospital setting, medical billing or coding, health insurance, or accounting.

  • Medical terminology and medical insurance training/experience preferred.

  • Must possess excellent written, verbal and interpersonal skills; maintain cooperative relationships with staff members, patients, providers and referral agencies.

  • Ability to exhibit behaviors consistent with principles of service excellence and standards for performance improvement and organizational values including: efficiency, financial responsibility, safety, partnership, service, teamwork, compassion, integrity, trust, and respect.

  • Experience with financial and productivity reporting.

Benefits:Health, Dental and Life Insurance; 401k; Medical and Dependent Care Flexible Spending; The Summit Fitness Center Membership Benefit; Paid Holiday, Vacation and Sick Time Off; The HealthCenter $500 Health Benefit.

The HealthCenter is an organization that participates in E-Verify. Information from each employee's I-9 will be provided to the Social Security Administration and, if necessary, the Department of Homeland Security, to confirm authorization to work in the United States.

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Requisition ID2018-4209

Pay Period Status80

Created Date6/14/2018