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CITYSERVICEVALCON LLC Logistics Coordinator, Dispatcher in KALISPELL, Montana

Logistics Coordinator, Dispatcher in KalispellDoes providing outstanding customer service to both external and internal customers through the coordination of pick-up and delivery of petroleum products sound like a job that would interest you? If so, we have the job for you!Position Summary: Provide outstanding customer service to both external and internal customers through coordination of pick-up and delivery of petroleum products for internal and external fuel orders using established company procedures for sourcing, pricing, and dispatching CSV owned equipment or common carriers. Develop strong teamwork approach in maintaining good relations with customers, drivers, co-workers, and suppliers in a professional and profitable manner with honesty and integrity. Principal Duties and Responsibilities:*Accurately processes customer orders for delivery and/or pick-up loads received by phone, e-mail or fax according to CityServiceValcon dispatching procedures. Provides accurate, timely information to transport drivers regarding each customer delivery.*Enter and review propane schedule, loads and carrier volumes.*Provides delivery solutions to maximize efficiency and volume.*Predetermines customers' fuel needs through transportation software and/or tank monitoring system and customer account notes.*Communicates detailed account orders both verbally and electronically to appropriate team members and/or common carrier. Checks for understanding with drivers to ensure accuracy of order details, special instructions and delivery times *Review and audit pricing and allocations prior to dispatching to CityServiceValcon driver or carrier for anticipated price changes. Collaborate with customer and adjust as needed. If adjustment places customer in danger of a run-out, call the customer directly to discuss directions.*Collaborates with the sales team and drivers to resolve delivery issues quickly.*Provides customer and driver feedback to the sales team regarding pricing, billing or delivery concerns.*Collaborates with accounting to gather appropriate driver paperwork; answers questions on delivery to assist in prompt and accurate billing.*Collaborates with other dispatchers to assure a smooth transition of information regarding orders, facility issues, driver or maintenance activity. Communicates any cross geographical or function deliveries to maximize CSV resources. JOB REQUIREMENTS: *High School diploma, GED, or equivalent in experience*A minimum of 2 years dispatching commercial vehicles*A minimum of 3 years providing exceptional customer service *Excellent problem-solving skills*Proficient in various software programs including Microsoft suite products, other applications and copierOTHER KEY SUCCESS ATTRIBUTES:*Knowledge and experience in fuel and oil industry.*Flexibility with scheduling*Petroleum or Transportation Industry Experience*Outgoing, Energetic Personality*Reliable*Team OrientedKEY COMPETENCIES*Action orientated*Learning on the fly*Problem solving*Peer relationshipsENVIRONMENTAL FACTORS AND PHYSICAL REQUIREMENTS:*Ability to lift 30 to 50 pounds*Ability to sit and concentrate for long periods of time*Ability to handle high stress during peak periods