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Kalispell Regional Healthcare RN – Triage Call Center in Kalispell, Montana


Provides nursing triage and physician referral information to general public via telephone and/or online. Assesses appropriate intervention utilizing nursing process.

**This position is NOT remote and requires you be onsite for every shift.


  1. *Develops, implements and coordinates individualized, goal directed, nursing care to patients through the use of the nursing process.

  2. *Provides nursing triage and physician referral services to callers using sound nursing assessment skills and following approved protocols.

  3. *Directs patient to next step in care based on outcomes of nursing assessment. These include, but may not be limited to; emergent care, urgent care, routine and same day appointments, follow-up and self-home care based.

  4. *Identifies, verbally evaluates, and reports identified reaction changes in the stated physical and mental conditions of patients

  5. *Maintains nursing standards of care and responds to changing workloads and patient conditions by: remaining calm, making objective assessments, prioritizing, and asking for assistance as appropriate.

  6. *Documents all encounters with patients seeking health advice according to organizational standards, while clearly demonstrating the nursing process.

  7. *Provides individual instruction to patients and families concerning health and medical needs.

  8. *Consistently problem solves issues affecting patient care.

  9. *Educates callers using principles of learning and effective methodologies.

  10. Other duties as assigned. This position description in no way states or implies that these are all the only duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

*Maintains regular and consistent attendance as scheduled by department leadership.

*Job duties denoted with an asterisk are classified as Essential Job Functions.


  1. Current Montana RN license or a multi state compact license with authorization to practice nursing within the state of Montana; required. BSN degree preferred.

  2. Minimum of two (2) years’ experience in similar position within a medical setting (eg, physician office, clinic, or hospital) required.

  3. Possess knowledge of professional nursing theory, medical terminology and principles of professional nursing practice to administer and evaluate patient care.

  4. Healthcare Provider (HCP) CPR and/or BLS certification required as dictated by each practice/service line.

  5. Understanding of the confidentiality laws that govern the provider-patient relationship, including but not limited to, HIPAA guidelines.

  6. Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.

  7. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Considerable knowledge of the behavior and needs of patients.

Job Locations US-MT-Kalispell

Requisition ID 2020-8496

Category Nursing - Hospital Staff

Pay Period Status 72

Shift Days

Shift Start Hours 7:00 AM

Schedule 24/7 Call Center needs RNs for all shifts

Position Type Full Time (Benefits Eligible)