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Ferguson Enterprises, LLC. Showroom Customer Experience Representative in Kalispell, Montana

Job Description:

Showroom Customer Experience Representative

Ferguson is currently seeking the right individual to fill an immediate need for a Customer Experience Representative. Our people are our biggest asset and share a common passion for customer service, which has helped shape us into the industry leader we are today. If you have commitment to great customer service and a passion for sales, this is the position for you!


Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared towards wellness, financial protection and retirement savings. We offer a competitive benefits package which includes:

  • Hourly rate + sales incentives!

  • Consistent Schedule & Regular 40-hour work week

  • Opportunity for advancement: Strong culture of internal promotions into sales or management roles

  • Medical, Dental, Vision, FSA/HSA, Disability and Life insurance after 30 days

  • Wellness Incentives

  • 401K with Company Match

  • Vacation, Paid Holidays, Sick Time, Personal Time

  • Employee Purchase Program

  • Employee Stock Purchase Program

  • Optional Critical Illness and Accident Insurance


  • Assist and guide customers on the showroom floor with finished plumbing, lighting & appliance selections

  • Educate customers on the selection process to create the kitchen and/or bath of their dreams

  • Build lasting relationships with customers by attentively following up on inquires and purchases

  • Participate in on and offsite meetings, trainings, and showroom events as required


  • Prior experience in sales or in-person customer service required

  • Passion about home trends and/or design building/remodeling

  • Previous knowledge or experience in plumbing, lighting, or appliances encouraged, but not required

  • Strong organizational and follow-through skills

  • Excellent communication and interpersonal skills

  • High level of ownership, accountability, and initiative

  • High school degree required


The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information (

Ferguson is a top-rated national wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes far beyond the plumbing industry. We're a diverse distributor with business in multiple industries including waterworks, fire and fabrication, HVAC/R and more. Our customer-first approach has contributed to our growth from a local distributor to a national company with nearly $23-billion in annual sales. With more than 30,000 associates at over 1,600 locations, we take pride in providing world-class products and services to our customers.