State of Montana Vocational Rehabilitation Supervisor (10042) in Kalispell, Montana
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Job Overview : The Vocational Rehabilitation Supervisor directs the work unit and manages an active caseload. Responsibilities include ensuring case management actions are aligned with policies, laws, and best practices; counseling consumers on job and career development goals; providing staff assistance with interpreting or decision-making on difficult cases; and serving as a liaison between Montana Vocational Rehabilitation and community rehabilitation providers. This position directly supervises six employees.
Major Duties or Responsibilities:
Counsels consumers on job and career development goals, disability adjustment, and employment issues.
Assesses consumers’ mental health status and implements crisis intervention strategies as necessary.
Develops and writes the consumers’ plan of employment including goals, objectives and evaluation criteria.
Develops rehabilitation plans based on consumers’ aptitudes, education levels, physical abilities and career goals.
Manages a culturally diverse caseload including outreach to rural communities.
Monitors and documents consumers’ progress and goal obtainment.
Implements strategies to help overcome employment barriers such as inaccessible work sites, transportation and work schedule issues.
Works with employment agencies, Veteran’s Administration, and other community rehabilitation providers to coordinate services.
Provides mentoring, coaching, guidance, and support to staff.
Delegates work, assigns work shifts, or makes schedule changes as necessary.
Handles performance appraisals, hiring/interviewing, and constructive discipline.
Provides staff assistance with interpreting or decision-making on difficult cases.
Conducts meeting and shares updates or procedural changes with staff.
Trains and orients new counselors.
Assigns liaison duties to counselors for other community partners.
Case Management Supervision
Evaluates and ensures casework plans are accurately assessed, documented, and managed.
Ensures case management decisions and actions are aligned with policies, laws, and best practices.
Performs case reviews and manages caseloads during counselors’ absences.
Serves as liaison between Montana Vocational Rehabilitation and community rehabilitation providers.
Responds to requests from attorneys, stakeholders, family members, and the general public.
Monitors case expenditures and researches discrepancies.
Participates and provides expert testimony in legal settings.
Handles elevated cases or complaints from consumers, family members, and advocates.
Systems Change Management
Consults and coaches Local Education Agencies on Pre-Employment Transition Service delivery.
Consults and coaches Workforce partners on serving individuals with disabilities.
Consults and coaches community rehabilitation providers, businesses, and other stakeholders on Competitive Integrated employment.
Negotiates and monitors local contracts.
Tracks and reports issues.
Provides Public Relations on Vocational Rehabilitation and Blind Services to businesses and organizations.
Assessment and Financial
Gathers and analyzes consumers’ medical, educational, occupational, and social information.
Determines consumers’ abilities, needs, disability level, and eligibility for services.
Assesses consumers’ need for adaptive equipment and assistive technology services.
Refers consumers to other medical or psychological professionals to assess disability and rehabilitation needs.
Prepares and documents case records including certification of eligibility, disability classification, and priority level of services.
Completes consumer financial summary, determines financial eligibility for cost services, and negotiates consumers’ financial participation in the rehabilitation plan.
Verifies consumer eligibility for extended employment, social security, and other funds or services
Investigates and resolves financial discrepancies with authorized services.
*Other Duties as Assigned *
Physical and Environmental Demands: Typical office environment with keyboarding responsibilities. Frequent in-state travel, approximately 25% of the time, with occasional overnight stays. Potential de-escalation may be necessary with some consumers.
Knowledge, Skills and Abilities (Behaviors):
Required for the first day of work:
Knowledge of psychosocial assessment, occupational placement, and vocational rehabilitation counseling.
Knowledge of medical and psychiatric conditions in relation to the rehabilitation process.
Knowledge of supervisory policies, practices, and techniques
Effective written and oral communication skills.
Ability to interpret and use medical, psychological information, and make sound decisions.
Ability to operate personal computer and general office equipment as necessary to complete essential functions including using word processing, databases, email, internet and other computer programs.
Ability to identify, analyze, and solve complex problems.
Ability to establish and maintain professional relationships.
Ability to delegate, direct, and evaluate the work of others.
Minimum Qualifications (Education and Experience):
Master’s degree in rehabilitation counseling.
Three years of experience in rehabilitation counseling.
Two years of supervisory experience providing direction to counseling activities.
Certification by the Commission on Rehabilitation Counselor Certification (CRCC) is highly preferred.
Other combinations of directly related education and experience may be considered on a case-by-case basis.
Job: *Community/Social Services
Title: Vocational Rehabilitation Supervisor (10042)
Requisition ID: 18142722