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Billings Clinic Call Center Agent-Main Campus in Malta / Billings, Montana

Call Center Agent-Main Campus

24 Hours/Wk
Days, Evenings, Weekends, Nights
Pay Range: $12.40 - $14.80 - Depending on Experience

Call Center Agent-Main Campus

Call Center Agents are responsible for professionally representing all departments of Billings Clinic in a dynamic fast paced and at times, high pressure, environment where change is the norm, not the exception. They are responsible for ensuring a positive first and lasting impression of Billings Clinic. They take pride and focus on quality and extraordinary care in providing correct information and or connecting individuals to the proper party. They take ownership in providing exceptional customer service to all guests, patients, family members and users of this service.

At the Call Center, the Call Center Agent will promote and represent Billings Clinic services and program and create a welcoming atmosphere by answering the telephone and process calls quickly and accurately. They perform duties that include answering calls, routing calls, taking messages, scheduling and verification of appointments for Billings Clinic within a team environment. Monitors and dispatches appropriate level of response teams to ensure patient and employee safety as necessary for emergency situations. Agent will perform clerical and administrative tasks to include data entry, completion of reports as needed for support of the department.