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Dayspring Restoration Call Center Customer Service Representative in Missoula, Montana

Call Center Customer Service RepresentativeIntake · Missoula, Montana

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DepartmentIntake

Employment TypeFull-Time

Minimum ExperienceMid-level

Compensation$13 - $17, DOE

Position Summary:To be a knowledgeable and compassionate representative of Dayspring Restoration who has the first contact with our external and internal customers when they are calling in need of our services or need to connect with staff members they are working with. This is accomplished by thoughtful communication, attention to detail, accuracy, and efficiency in creating job files for technicians responding to new losses in a timely manner. Through professional communication methods, you set the tone for the overall customer experience. You and your team members will also assist the Project Manager’s, and the Office Manager with assigned administrative tasks. As a team, be responsible for maintaining the front office, conference room, training room, break area and customer’s restroom clean and presentable.

Schedule:Monday through Friday 8am to 5pm

Responsibilities include, but are not limited to:

  • Provide a high level of external customer service

  • Answer phones in a timely and professional manner

  • Timely notifications of the corresponding store with new losses & leads

  • Create new jobs in job tracking data base program with accuracy

  • Receive & log signed time cards daily and submit to accounting

  • Assists in daily time card entry for MSO employees

  • Collects & sorts mail and logs payments received

  • Delivers mail and bank deposits

  • Prepares and sends Tender of Assignment to insurance adjusters

  • Makes follow up calls to customers to collect missing insurance information & assure they are satisfied with the work done to date

  • Assists with the preparation for Missoula staff meetings & special celebrations as requested.

  • Maintains a clean & welcoming reception area, conference room, customer bathroom, training room and break area

Knowledge, Skills and Abilities:

  • Experience with water/fire/smoke damage, mold remediation and any other emergency/disaster recovery (not required but a plus)

  • Call Center experience preferred, but not necessary

  • Fast, accurate data entry skills

  • Detail-oriented, captures all information specific to mitigation to ensure accurate billing and compliance

  • Proficient with technology; computers, phones, and software platforms

  • Ability to skillfully relate and communicate the value our company brings across all socioeconomic demographics

  • Aspires to exceed customer expectations and create cheerleaders

  • Demonstrates professional written & spoken communications

  • Demonstrates active listening, empathy, problem solving and communication

  • Dependable, reliable, and responsive

  • Demonstrates the ability to multi-task with minimal supervision

  • Demonstrates organizational skills

  • Pro-active, acts without being told

  • Seeks opportunities to exceed expectations

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