
Job Information
Dayspring Restoration Call Center Customer Service Representative in Missoula, Montana
Call Center Customer Service RepresentativeIntake · Missoula, Montana
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DepartmentIntake
Employment TypeFull-Time
Minimum ExperienceMid-level
Compensation$13 - $17, DOE
Position Summary:To be a knowledgeable and compassionate representative of Dayspring Restoration who has the first contact with our external and internal customers when they are calling in need of our services or need to connect with staff members they are working with. This is accomplished by thoughtful communication, attention to detail, accuracy, and efficiency in creating job files for technicians responding to new losses in a timely manner. Through professional communication methods, you set the tone for the overall customer experience. You and your team members will also assist the Project Manager’s, and the Office Manager with assigned administrative tasks. As a team, be responsible for maintaining the front office, conference room, training room, break area and customer’s restroom clean and presentable.
Schedule:Monday through Friday 8am to 5pm
Responsibilities include, but are not limited to:
Provide a high level of external customer service
Answer phones in a timely and professional manner
Timely notifications of the corresponding store with new losses & leads
Create new jobs in job tracking data base program with accuracy
Receive & log signed time cards daily and submit to accounting
Assists in daily time card entry for MSO employees
Collects & sorts mail and logs payments received
Delivers mail and bank deposits
Prepares and sends Tender of Assignment to insurance adjusters
Makes follow up calls to customers to collect missing insurance information & assure they are satisfied with the work done to date
Assists with the preparation for Missoula staff meetings & special celebrations as requested.
Maintains a clean & welcoming reception area, conference room, customer bathroom, training room and break area
Knowledge, Skills and Abilities:
Experience with water/fire/smoke damage, mold remediation and any other emergency/disaster recovery (not required but a plus)
Call Center experience preferred, but not necessary
Fast, accurate data entry skills
Detail-oriented, captures all information specific to mitigation to ensure accurate billing and compliance
Proficient with technology; computers, phones, and software platforms
Ability to skillfully relate and communicate the value our company brings across all socioeconomic demographics
Aspires to exceed customer expectations and create cheerleaders
Demonstrates professional written & spoken communications
Demonstrates active listening, empathy, problem solving and communication
Dependable, reliable, and responsive
Demonstrates the ability to multi-task with minimal supervision
Demonstrates organizational skills
Pro-active, acts without being told
Seeks opportunities to exceed expectations
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