Liberty Mutual Claims Specialist, Worker's Compensation, Commercial Insurance in Missoula, Montana

  • Advance your career at Liberty Mutual Insurance - A Fortune 100 Company! *

The Claims Case Manager works within a Claims Service Team, using the latest technology to manage an assigned caseload from the investigation of the claim through resolution. This includes making decisions about liability/compensability, evaluating losses, and negotiating settlements. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claims management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers.

  • Responsibilities: *

  • Manages an inventory of claims to evaluate compensability/liability.

  • Investigates new claims by reviewing first reports of loss and supporting materials to determine the best initial contact; communicates with claimant, policyholders/customers, witnesses, etc.

  • Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources.

  • Negotiates settlement within authority limits; escalates to team manager as appropriate.

Please note that as part of our application process for this position, you may be asked to fill out an employment questionnaire that may take up to 45 minutes to complete.

  • Qualifications: *

  • Bachelor's Degree or equivalent.

  • Effective written and verbal communication skills to provide information in a clear and concise manner and to communicate with a variety of individuals.

  • Effective analytical skills to gather information, analyze facts and make recommendations based upon information collected.

  • Negotiation skills.

  • Knowledge of legal liability, insurance coverage and medical terminology preferred.


We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Claims

Title: Claims Specialist, Worker's Compensation, Commercial Insurance

Location: MT-Missoula

Requisition ID: 99631