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Consumer Direct Care Network Customer Service Representative in Missoula, Montana

Customer Service Representative

at Consumer Direct Care Network

(View all jobs)

Missoula, MT

Company: Consumer Direct Care Network

Position: Customer Service Representative

Schedule: Full-time

Location: Missoula, MT

See why Consumer Direct is a great place to work by watching our video

For Consideration of employment, please attach your resume


Consumer Direct Care Network is seeking Customer Service Representatives for our Customer Service Center to work in a fast-paced environment located in our Missoula, MT office. In this important role you will mainly focus on answering and responding to 20-40 inbound phone calls a day with the potential to handle some outbound calls. If you enjoy multitasking, this position is for you! You will help to serve as part of our front line of communication, navigating resources and solving inbound inquiries. Your cultivated knowledge will make you an informational support specialist. From handling customer calls regarding our services to researching company website questions – you will be a key part of the team with everything you do.

Our Customer Service Representatives also enjoy the coaching aspect of handling inbound calls. CSRs enjoy training other Consumer Direct employees and members on how to fill out time sheets, use the web portal, or to obtain missing information on member packets. Future team members will enjoy providing outstanding and personalized customer service experiences.

In the Consumer Direct Care Network our employees are committed, dependable, professional and accountable. We have high standards for how our employees conduct themselves at work and in the communities we support. Our company values of Respect, Integrity, Service, and Excellence guide us in all we do. Come join our team and be a part of a rewarding career helping others!


  • Work as a team player in groups consisting of 5-10 teammates

  • Handle customer inquiries both telephonically and through other forms of communication

  • Research required information using available resources while adhering to written procedure, guidelines and resource tools

  • Provide customers with product and service information

  • Identify and escalate priority issues

  • Route calls to appropriate resources

  • Approach tasks with a results-oriented mindset to meet performance standards and achieve monthly goals set by the supervisor

  • Operate multiple computer software applications in order to search for resources tailored to meet customers’ needs

  • Employ strong active listening skills while typing and conversing with customers

  • Communicate with a positive, professional, empathetic and customer-focused demeanor


  • 6 months-1 year direct customer service experience

  • Must have a High School Diploma or GED

  • Must be able to successfully pass a background screening


When you join Consumer Direct Care Network, you are exposed to numerous professional development opportunities during your hands-on, formal training. We welcome your contributions, value your integrity and champion your vision while we collaborate on work that moves us all toward a compassionate community. In our growing organization, we have a long history of helping individuals build their careers in the home care industry. It is truly a place where there is something for everyone. Whether your success is determined by a particular lifestyle you want to support, professional growth, or seeking new and challenging work. Our employees have a direct impact, vision and influence on an expanding nationwide company which has that small company feel. Your success will be greatly rewarded.

Above all, you will experience career satisfaction of working in a culture built on its sense of care for not only the members we support in the community but our greatest asset, our people. That vision of care stems throughout the entire organization from the care we provide to making sure our people are appreciated, supported and employed with a company they can be proud to work and grow with. Caring for others comes naturally at Consumer Direct Care Network. Our deep history of connecting people and championing change has made us strong and resilient. Pride in our diversity and our strength of character build our capacity to care for one another. You benefit from our experience by being immersed in a fun, fulfilling work atmosphere geared toward helping others. We are proud of the longevity and loyalty that our employees show. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

  • Benefits for all employees

  • Rewarding career helping others

  • Fun and engaging work environment built on team unity

  • Paid Time Off for the things you love to do

  • Holiday and sick time available

  • Retirement planning

  • Professional training to help advance your skills for career development

  • Job satisfaction knowing you make a difference in the work you do and lives we serve

Benefits may vary depending on employment status


Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 16 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency home care and caregiving, to home health and hospice, to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace.