Consumer Direct Care Network Enterprise Applications Analyst (IT) in Missoula, Montana
Enterprise Applications Analyst (IT)
at Consumer Direct Care Network
(View all jobs)
Company: Consumer Direct Care Network
Position: Enterprise Applications Analyst (IT)
Location: Missoula, MT (Remote Possible)
For consideration of employment, please include a resume.
Consumer Direct Care Network (CDCN) is seeking a dynamic, experienced and engaging individual to fill the position of Enterprise Applications Analyst in our Missoula, MT location. The Enterprise Applications Analyst will be responsible to work in a fast growing environment to support various technical systems by engaging with internal users, external customers, and business partners. As an Enterprise Applications Analyst you will document, support, improve, and train on our IT systems and processes. The successful candidate will become an expert in supporting these systems and understanding the reasons and processes that dictate how CDCN runs.
In the Consumer Direct Care Network our employees are committed, dependable, professional and accountable. We have high standards for how our employees conduct themselves at work and in the communities we support. Our company values of Respect, Integrity, Service, and Excellence guide us in all we do. Come join our team and be a part of a rewarding career helping others!
WHAT YOU WILL DO
Manage a high number of IT tickets
Monitor processes and software to ensure efficient delivery of services
Manage support calls from both internal users and external customers
Troubleshoot issues with IT systems and remotely access devices to get screenshots
Work with external customers to evaluate escalated issues
Coordinate with internal users and IT team to determine optimal solutions for new and existing systems
Provide excellent customer service
All other duties as assigned
Must be able to relay technical information to non-technical users and understand employee's needs
Basic SQL and database understanding preferred
Understanding of basic development principles
Strong navigation skills with technology including Microsoft Office programs such as Word, PowerPoint, Outlook and Excel
Maintain a meticulous attention to detail
Excellent communication and interpersonal skills, both written and verbal
Experience with medical records or HIPAA requirements preferred
Must be able to successfully pass a background screening
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel.
Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based in our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:
Benefits for all employees
Rewarding career helping others
Fun and engaging work environment built on team unity
Paid Time Off for the things you love to do
Holiday and Sick Time available
Professional training to help advance your skills for career development
Job satisfaction knowing you make a difference in the work you do and lives we serve*Benefits may vary depending on employment status*
WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 16 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries is an Equal Opportunity Employer and drug-free workplace.