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City of Missoula, MT Help Desk Specialist in Missoula, Montana

Help Desk Specialist

Print (https://www.governmentjobs.com/careers/missoulacity/jobs/newprint/4383489)

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Help Desk Specialist

Salary

$20.92 - $22.99 Hourly

Location

Missoula, Montana

Job Type

Regular, Full-Time

Job Number

00289

Department

Central Services

Division

Information Technologies

Opening Date

02/12/2024

  • Description

  • Benefits

Overview

Are you looking for a career where you can extend your experience with an employer that will help you grow and achieve knowledge and training? Do you want to be part of a team that shares and collaborates and encourages your personal growth? Then the City of Missoula Information Technology department may be the place for You!

The Help Desk Specialist position provides support for City employees seeking technical assistance with computer workstations, printers, peripheral devices, software applications, and other City systems.

Help Desk Specialist i: $20.92 - $22.99/hour

Help Desk Specialist II: $25.75 - $28.30/hour

Details: Priority s creening will begin onMonday, February 26, 2024. It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established.

To Apply : All applicants must submit a City of Missoula application AND a Cover Letter.

Failure to attach the cover letter will result in your application being incomplete, and therefore, not reviewed by the hiring manager.

Resumes will not be reviewed. All details should be entered on the application.

  • The posted wage range is the starting wage range for a Help Desk Specialist I. The full range for the position is $20.92 - $24.37/hour and will increase each year for longevity and cost of living adjustments. The full wage range for a Help Desk Specialist II is $25.75 - $30.00/hr.

Essential Functions

This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities.

  • Assist end-users in the resolution of software and hardware issues with electronic devices used to perform work, including computers, phone system, and audio and video conference equipment.

  • Identify, recommend, develop, and implement technical documentation and end-user training programs.

  • Coordinate and perform end-user support, remotely and on-site, including troubleshooting, desktop level repairs, new device deployment, new employee technology orientation, and special projects.

  • Communicate work progress and any present or potential issues with supervisor and designated others; provide suggestions for new or improved ways of addressing problems.

  • Conduct research and in-depth troubleshooting, consulting with other IT staff when necessary to determine the most effective manner in resolving technical issues.

  • Receive, respond to, and log all incoming support requests in the IT ticket system to ensure operational standards, and accurate and complete documentation.

  • Monitor systems to ensure consistent service for City employees, such as: directory services, and application, print, and authentication systems.

  • Perform other duties, as assigned.

Knowledge, Skills and Abilities

  • Knowledge of principles and techniques of personal computer uses and business applications.

  • Knowledge of Microsoft operating systems, networking configurations, Microsoft Office Software, and their line-of-business applications, such as: Teams and Sharepoint.

  • Knowledge of and ability to provide support for audio-visual conferencing systems and other various peripherals in support of hybrid working environments.

  • Skill in operating a personal computer using standard or customized software applications, including troubleshooting, and repairing personal computers, devices, and software problems.

  • Familiarity with Active Directory and Windows permissions structures.

  • Skill in training novice, intermediate and advanced users on various aspects of computer and network operations, including the ability to gauge a person’s technical aptitude and communicate with them in an appropriate technical or non-technical language.

  • Skill in communicating, in person and writing, with the proven ability to establish and maintain positive working relationships with diverse individuals.

  • Ability to learn City and departmental functions, and roles of various personnel.

  • Ability to understand and follow verbal and written policies, procedures, and instructions.

  • Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information.

Working Conditions:

  • Position requires the ability to lift and maneuver 50 lbs. or less.

  • Position requires on-call rotation and occasional weekend and after-hours work.

Qualifications and Additional Application Materials

  • Any combination of training and experience equivalent to two (2) years professional computer experience.

  • Must be able to pass a criminal background investigation.

  • Must have a valid Montana driver’s license with a verified acceptable driving record, or the ability to obtain one within 30 days of hire.

  • Microsoft, Cisco and/or CompTIA certifications, preferred.

This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.

The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:

  • Market-Competitive Salary

  • Work/life balance, including the possibility of flexible schedules and remote work opportunities

  • $0 premium for health and dental coverage for employees and affordable premiums for family coverage

  • $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy

  • Options for supplemental life, disability, critical illness, and accident

  • Constitutionally guaranteed retirement plan (http://mpera.mt.gov/) with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program

  • Generous paid vacation, sick leave, and holidays

  • Pre-tax flexible spending accounts

  • The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) to learn more and understand whether you may be eligible.

Additional benefits package information is available here (https://www.ci.missoula.mt.us/DocumentCenter/View/53956/Benefits-at-a-Glance?bidId=) .

Agency

City of Missoula

Address

435 Ryman Street

Human Resources

Missoula, Montana, 59802

Phone

406-552-6130

Website

https://www.ci.missoula.mt.us/

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