University of Montana Information Technology Assistant, Defense Critical Language and Culture Program in Missoula, Montana

Job Description

The Defense Critical Language and Culture Program (DCLCP) invites applications for the part-time Information Technology Assistant (Computer Support Specialist I) to serve as the primary technology liaison between Department of Defense (DoD) customers, the University of Montana and the DCLCP staff. This position will plan, organize, control, and evaluate IT and electronic data operations; develop and execute training sessions for all DCLCP employees and in the use and troubleshooting of educational technologies to include video teleconferencing equipment, interactive software, and electronic whiteboards; and work with administration to identify technological needs of DCLCP to expand our distance-learning program.

This position will also implement and manage an in-house support ticket system to streamline, record, and quickly remedy all IT based issues as they arise on a daily basis; write documentation for new systems and software for incoming faculty and current and future customers; advise DoD customers on required technology needed for upcoming classes and sustainment training, required systems purchases, and technology changes (i.e. router, VTC and networking setting); design and maintain a network-based video backup system for DCLCP, and design an auto archiving system for future use; serve as the direct contact with all DoD/USD customers that require setup and use of the VTC network; maintain quality service by establishing and enforcing organization standards; and maintain, update, and expand DCLCP website.

This position will also provide oversight and management of an internship program with current students at the University of Montana; screen, hire, and train internship positions; and create internship goals and objectives both short-term and long-term for the intern and the program.

Required Skills

  • Ability to plan, organize, control, and evaluate IT and electronic data operations.
  • Ability to develop and execute training sessions for all DCLCP employees and in the use and troubleshooting of educational technologies to include video teleconferencing equipment, interactive software, and electronic whiteboards.
  • Ability to work with administration to identify technological needs of DCLCP to expand our distance-learning program.
  • Ability to implement and manage an in-house support ticket system to streamline, record, and quickly remedy all IT-based issues as they arise on a daily basis.
  • Ability to write documentation for new systems and software for incoming faculty and current and future customers.
  • Ability to advise on required technology needed for upcoming classes and sustainment training, required systems purchases, and technology changes (i.e. router, VTC and networking setting).
  • Ability to design and maintain a network-based video backup system for and design an auto-archiving system for future use.
  • Ability to setup and use the VTC network.
  • Ability to maintain quality service by establishing and enforcing organization standards.
  • Ability to maintain, update, and expand DCLCP website.
  • Strong leadership, interpersonal, and communications skills, including the ability to work and lead diverse groups of individuals and create and maintain effective working relationships.
  • High capacity to organize, prioritize, pay attention to detail, solve problems and make decisions with almost complete autonomy and with proper treatment of confidential and sensitive information.
  • Must be able to work productively within a team, establish a strong professional working relationship with subordinates and work independently.
  • Due to multiple training sites, some travel may be required.

Minimum Required Experience

  • High school diploma (or equivalency) in addition to two (2) years of closely related experience; or any combination of experience and education that provides the competencies necessary to successfully handle the duties and responsibilities assigned to the position.

Preferred Qualifications

  • Experience with an organization/institution that has provided intensive language instruction to the United States military
  • Understanding of how web applications work including security, session management, and best development practices
  • Experience with the SOCOM CLPM Database.

About the Defense Critical Language and Culture Program (DCLCP) and UM

The Defense Critical Language and Culture Program (DCLCP) provides intensive language and culture education for members of the Active Duty Military, the National Guard, Reserve and Intelligence Agencies utilizing a congressionally funded contract through the Defense Language and National Security Education Office (DLNSEO).

The University of Montana provides a culture that values hard work, intellectual curiosity, diversity, collegiality, innovative thinking, and teamwork, making it a great place to grow and develop professionally. The University of Montana is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its essential values of innovation and creativity, impact, openness, and partnership.

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Position Details

Position Title: Information Technology Assistant (Computer Support Specialist I)

Position Number: 296500

Department: Defense Critical Language and Culture Program (DCLCP)

Work Schedule: Part-time 0.75 FTE (30 Hours a week), Monday through Friday 9:00 am to 4:00 pm, 12 months/year.

Salary: $15.608/hrCurrent employee’s rate of pay for this position will be determined by the staff compensation plan and may be different from the posted salary.For questions and details regarding the staff compensation plan, email the Compensation Department.

Union Affiliation: MPEA

Probationary Period: Six months minimum

Benefits Include: Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's PreferenceReasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

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How to Apply

Priority Application Date:*Sunday, May 13, 2018*

Complete applications received by this date will be guaranteed consideration. Application review will begin on Monday, May 14, 2018 and continue until the position is filled. To receive full consideration, candidates are required to submit all of the following materials online via "New Resume/CV" button below

A complete application Includes:

  1. Letter of Interest – addressing your qualifications and experience related the stated required skills for the position.
  2. Detailed Resume – listing education and describing work experience.
  3. Professional References – names and contact information for three (3) professional references.

Need additional help? Check out our UM Jobs FAQ website.

Job Location: Missoula, Montana, United States

Position Type: Part-Time

Tracking Code: 1956-254