FIRST CALL COMPUTER SOLUTIONS INC IT SUPPORT in MISSOULA, Montana

We provide IT support to Western Montana businesses. Our team is focused on fast, effective resolutions and making raving fans. Diagnose, troubleshoot and solve IT problems! We are looking for experienced IT support professionals with a passion for helping people and slaying troublesome IT issues that are keeping people from their work. Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support. Job Status: Full-Time Pay: $30,000-$50,000/year, DOE POSITION ROLES AND RESPONSIBILITIES: IT issue resolution IT documentation maintenance Ticket quality assurance Working with IT Team to improve overall IT results for clients After hours emergency support via the on-call rotation RESOURCE PROFILE: - Problem solver - Positive attitude - Ability to work under pressure - Attention to detail - Customer service - Quality assurance - Professional appearance and approach to work Technical Skills: - Desktop operating system support skills - Workstation peripheral support skills - Intermediate and/or advanced use of server operating system skills - Intermediate and/or advanced networking skills - Intermediate and/or advanced overall troubleshooting skills